Re: [asterisk-users] Can an agent Login to a queue and be paused

In this case, I suggest you modify the login script so that your agents always start paused. It should be trivial to do. l. 2010/2/8 Robert Grignon rgrig...@fleetone.com Not a bad idea... We use queuemetrics and the login is done via Web GUI. I could easily just send it to pause upon

Re: [asterisk-users] Can an agent Login to a queue and be paused

I'm not sure if this works for newer versions of Asterisk, but on old ones, you could pause an agent and THEN log him on, and he'd be paused. l. 2010/2/4 Robert Grignon rgrig...@fleetone.com I thought there was an option for this but cant find it We have a busy callcenter and I would

Re: [asterisk-users] Can an agent Login to a queue and be paused

What Id did was on the dialplan, create an specifica extension for login agents. Lets say Agent/10017, then When dial 2110017 the agents is promts for Agent passwd.Then I have a macro only for pausing agents depending on the meaning. So if the agent is successfully granted on the Login Context,

Re: [asterisk-users] Can an agent Login to a queue and be paused

The agents tried that but it did not work... From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Lenz Emilitri Sent: Monday, February 08, 2010 4:57 AM To: Asterisk Users Mailing List - Non-Commercial

Re: [asterisk-users] Can an agent Login to a queue and be paused

Not a bad idea... We use queuemetrics and the login is done via Web GUI. I could easily just send it to pause upon login... From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mariano Lecuona Sent: Monday,

Re: [asterisk-users] Can an agent Login to a queue and be paused

YEas actually a Web Gui is the best idea. My dialplan gives a backup solution for login 2010/2/8 Robert Grignon rgrig...@fleetone.com Not a bad idea... We use queuemetrics and the login is done via Web GUI. I could easily just send it to pause upon login... --

[asterisk-users] Can an agent Login to a queue and be paused

I thought there was an option for this but cant find it We have a busy callcenter and I would like the agents to log in and be in a paused state upon login... Right now they login and they are instantly receiving a call Thanks for the input... --

Re: [asterisk-users] Can an agent Login to a queue and be paused

Just a thought; give them a penalty on login so unless the queue is full, they will go a cycle without a call. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Robert Grignon Sent: Thursday, February 04, 2010