Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Lenz Emilitri
What do you get if you run a queue show sales? l. 2012/9/26 Mitch Claborn mitch...@claborn.net Asterisk 1.8.10.1~dfsg-1ubuntu1 Trying to build a simple announcement of the queue status. QUEUEHOLDTIME is always zero. What am I doing wrong? queues.conf [general] autofill=yes

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Satish Barot
On Thu, Sep 27, 2012 at 2:39 AM, Mitch Claborn mitch...@claborn.net wrote: Asterisk 1.8.10.1~dfsg-1ubuntu1 Trying to build a simple announcement of the queue status. QUEUEHOLDTIME is always zero. What am I doing wrong? queues.conf [general] autofill=yes shared_lastcall=yes

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
-- Executing [812@LocalSets:1] NoOp(SIP/08000F3BE07C-0005, queue status) in new stack -- Executing [812@LocalSets:2] Set(SIP/08000F3BE07C-0005, LOGGEDIN=1) in new stack -- Executing [812@LocalSets:3] Set(SIP/08000F3BE07C-0005, READY=0) in new stack -- Executing

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
Satish I believe you have the answer. See output below, where I have 1 call answered and 1 in the queue. Unfortunately, the average wait time is very inaccurate. These two calls where placed within seconds of each other. The one still in the queue has a wait time of 4:10, so the average

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
I am also writing an AMI application that will allow management to see the queue status from an external program and saw the same issues with the AMI data. Using AMI I am able to get what I need from the individual records for each queued call. Mitch On 09/26/2012 04:09 PM, Mitch Claborn

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread isrlgb
:20:08 To: asterisk-users@lists.digium.com Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Subject: Re: [asterisk-users] QUEUEHOLDTIME always zero I am also writing an AMI application that will allow management to see the queue status from

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Warren Selby
On Thu, Sep 27, 2012 at 9:15 AM, Mitch Claborn mitch...@claborn.net wrote: Satish I believe you have the answer. See output below, where I have 1 call answered and 1 in the queue. Unfortunately, the average wait time is very inaccurate. These two calls where placed within seconds of each

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
: Mitch Claborn mitch...@claborn.net Sender: asterisk-users-boun...@lists.digium.com Date: Thu, 27 Sep 2012 09:20:08 To: asterisk-users@lists.digium.com Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Subject: Re: [asterisk-users] QUEUEHOLDTIME

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
Warren - that coincides with what I am seeing. I guess it made sense to someone, but it is not terribly useful to me. mitch On 09/27/2012 11:22 AM, Warren Selby wrote: On Thu, Sep 27, 2012 at 9:15 AM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: Satish I

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Warren Selby
The idea is a busy call center that takes calls all day long should be able to determine their average wait / hold time over the course of the day. It's a metrics thing, not a live data feed. It doesn't really become useful until you've had several live calls, and then it's only useful if

[asterisk-users] QUEUEHOLDTIME always zero

2012-09-26 Thread Mitch Claborn
Asterisk 1.8.10.1~dfsg-1ubuntu1 Trying to build a simple announcement of the queue status. QUEUEHOLDTIME is always zero. What am I doing wrong? queues.conf [general] autofill=yes shared_lastcall=yes [StandardQueue](!) musicclass=default strategy=rrmemory joinempty=no leavewhenempty=yes