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On 04/09/2011 11:09 PM, Muhammad El-Sergani wrote:
Guys, no replies?
Hi all,
Can anyone help shed some light as to what exaclty FreeText, and such, are?
Freetext are containers into which you may store ancillary information
about a ticket or an
On 08/14/2010 12:56 AM, Мажар Денис wrote:
Hi All. I've upgrade otrs from 2.2.5 to 2.4.7 through 2.3 version. But
now when I log in to web interface I can see only No Permission to use
this frontend module! message. What can I do with this?
Assuming that you follow through with each and every
On 07/24/2010 11:07 PM, paul gore wrote:
Yes, I meant notifications section. My problem is I do not see any
customer related notifications available there, only agents.
I have seen similar problem reported here with no reply. So is it a
bug? Can it be fixed?
Its not a bug of which I am aware.
On 07/24/2010 09:52 AM, paul gore wrote:
I did try to look at notification events, but I do not see any related
to a customer, only agents. Is it a bug?
Notification Events is not the correct place. Look for the notification
text in the Notifications section of the Admin control panel. Scroll
On 07/23/2010 03:09 AM, Marek Hall wrote:
I've been searching for some time, but could not find the option to
see all registered and closed tickets. Is this available in OTRS?
Also, would be nice to get an overview of all tickets related to the
custom service.
Hi Marek,
You can get a list of
Hi Amit,
Phone tickets are sent directly to a queue and do not have a CC field.
If you need to CC someone in your message...use the Email Ticket
function.
On Mon, 2010-07-05 at 05:58 -0700, Amit Sharma wrote:
Hi,
How do I enable/add CC field in phone ticket?
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Bryan Baldwin
OTRS AG
Norsk
Hi Alan,
You might also want to try creating test tickets and moving at least one
active ticket into each of your new queues. Then they should show when
their parent has been selected. I know from experience that our system
doesn't show a the queue if the queue has no tickets.
Bryan
On
