On 07/24/2010 11:07 PM, paul gore wrote:
Yes, I meant notifications section. My problem is I do not see any
customer related notifications available there, only agents.
I have seen similar problem reported here with no reply. So is it a
bug? Can it be fixed?
Its not a bug of which I am aware.
Yes, I meant notifications section. My problem is I do not see any
customer related notifications available there, only agents.
I have seen similar problem reported here with no reply. So is it a
bug? Can it be fixed?
On 7/23/10, Bryan Baldwin bryan.bald...@otrs.com wrote:
On 07/24/2010 09:52
I did try to look at notification events, but I do not see any related to a
customer, only agents. Is it a bug?
Anybody?
On Tue, Jul 20, 2010 at 1:51 PM, paul gore paul.gor...@gmail.com wrote:
Hello,
I run otrs 2.4.7 under centos and I use external mysql backend for
customers.
I am wondering
On 07/24/2010 09:52 AM, paul gore wrote:
I did try to look at notification events, but I do not see any related
to a customer, only agents. Is it a bug?
Notification Events is not the correct place. Look for the notification
text in the Notifications section of the Admin control panel. Scroll
Hello,
I run otrs 2.4.7 under centos and I use external mysql backend for customers.
I am wondering how do I change notification which a customer gets via
e-mail when an agent updates his ticket? Currently full text of update
gets sent to a customer and I want to limit that to may be 50
