I used to place orders on occasion with Satellite, but it's been a while since I've done so... maybe 4 or 5 months since my last order with them. (It was shortly after they implemented their so-called "real-time" inventory online.)
Speed of Shipment - I'll rate it poor. Most shops I order from can have my order within a week, most times less depending on their location. Satellite has never failed to take at least 3 weeks (ok, maybe 2 on one or two occasions) to ship my order to me, regardless of when I place my order (supposedly they process web orders on Sundays and then ship them the following Sunday). They were to have changed this procedure in order to expedite the process, but my last order still took well over 2 weeks to arrive. Taking a week to get around to reviewing your order sort of defeats the purpose of having a "real-time" catalog available online. Maybe this has changed since, but this was my last (and only) experience with them under the "new" system. Service - Other than the agonizing waits for my orders, I've never had a reason to deal with them over any problems. My bills have always been correct, and my records have always arrived in good shape. Accuracy of stock - this goes back to the first point I replied on. I would suppose if you attempt to order a record and it says "out of stock", then it's likely out of stock. To say that you will get everything you order that is supposedly in stock is a falsehood. Either the online inventory is not 100% correct, or some of those items disappear from inventory between the time you order them and the time your order is processed. I think I got zero'ed on two pieces I ordered from my last shipment, and I only ordered like 5 or 6 items. Historically, in the couple of years I've ordered from them, I've had a roughly 80% success rate in getting everything I've ordered. Are they reputable? Yes. Do they have a great catalog to look through? Yes. (The Realaudio samples are great when they work.) Would I buy from them again? Yes, but only if I've exhausted some of my other options first. Matt E-mail: [EMAIL PROTECTED] Web Site: http://www.magicmattkelly.com ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <313@hyperreal.org> Sent: Wednesday, August 21, 2002 7:25 PM Subject: [313] Satellite records - it's been asked I know > but how are they for mail-order within the states? > Speed of shipment > Customer Service > Accuracy of stock on web (in stock or not) > etc. > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
