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| I have a king size Stearns & Foster mattress which I purchased at Macys about two years ago The mattress is under warranty I called Macys in December because there was a large dip in the mattress I called Macys and explained my concerns about the mattress, that was causing back pain because of the growing hole After multiple miscommunications on their end I had a subcontractor come to look at the mattress Even though the dip in the mattress was very visible he determined it to be a defective box spring The mattress and box spring are discontinued so they were going to send me out a new line of box springs that were similar The box spring has two sections The first delivery came about a month later and only one of the two was delivered The second delivery came the next week This time they came out to pick up the second box spring and they did not have a new box spring with them to replace the one they were taking Now they called and would like to deliver the second box spring in three weeks I am having a hard time understanding first of all Macys did not stand behind this poor product In my opinion as the person who has to sleep on this mattress that causes back pain it is defective for this Stearns & Foster mattress Then the poor communication that Macys has among their delivery department In my opinion taking almost four months to deliver two box springs and three failed attempts to do so is failure I have cancelled my Macys card because of the poor service and their policy of returning a mattress that causes pain |
