> Eric:
>     2.  Right now you have no users at all, at least none that
>         are Normal People.  (If you are reading this note, there
>         is virtually no chance at all that you are normal.)
>         Unhappy users are better than no users.

This might be true if we had a monopoly on the market, but we are 
not offering a software that is one of a kind, but a word processor, 
one among many. In that context unhappy user is quite likely to 
become not only no user at all, but also a never-again-user. Sure, 
we cannot and will not please everyone, but we need to consider 
very carrefully what type of user we will not please, or it will 
backfire on us.

Tomas

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