Which platform are you using? Which version of the AG software? Certificate management has an option for using a proxy server; are you using one?
You could look in the VenueClient.log file for a hint as to why. You'll find it in %APPDATA%\AccessGrid\Logs on Windows, or in ~/.AccessGrid/Logs on linux and osx. If there's not a clear indication of the problem amid the plentiful text you'll find there, you can send it along for us to take a look at (to me privately if you consider it too large for the list). Tom On 1/23/06 3:49 PM, mcelaya wrote: > Hello all, > > I've requested and received an identity certificate. However, I'm unable to > install it. Currently the status is "unknown". When I click on check status > the screen simply refreshes by removing all certificates. THereafter I'm > unable to even so much as view the certificate. > > Any suggestions? > > Mike > > Michael Celaya > EUV ERC Education/Outreach > Colorado State University > [email protected] > (303)492-2558 > >
