On 10/30/06, Dinesh Kaushal <[EMAIL PROTECTED]> wrote: > Hi Anubha, > > BPO stands for Business Process outsourcing. so it may include anything > which a business does i.e. HR functions, accounting, collection or customer > care. Mostly call centers are outsourced due to the fact that it does not > make much difference to the end users with regard to what location you are > calling. > > company's strategy usually is to outsource the supporting functions of a > business and focus on the core issue. So if you are in a business of selling > chocolates, you would not like to be dragged in day to day operations of > managing salaries and maintaining the account books. You would rather like > to focus your attention on getting the best chocolates and ensuring that you > are providing what your buyers actually need. > > So a credit card company may outsource billing and collection and focus on > increasing their customer base and ensuring the current customer > satisfaction. > > However some companies also outsource core functions, such as some news > papers are outsourcing article writing, and online research, but they then > get resources to focus on issues which can not be done offline or need > special attention i.e. the reporter has to be at the location where the > event happens or conducting the interviews of celebrities can only be done > by very expert people. > > The following list is not exhaustive, but it may provide you some idea. > > Call centers (receiving calls [ticket booking for airlines, tech support for > tech companies, customer care for credit card and banking companies, > insurance companies, and other types of customers], telemarketing and > medical transcription. > > Hr (salary slips, attendance, and other employee services) > > Following are considered knowledge process outsourcing > > Legal work also called Legal Process outsourcing (LPO), financial research > of companies, and journalism. > > These days even medical advice is being outsourced and a few days back I > read that people are also providing teaching services from remote locations. > > > > > about nature > > ----- Original Message ----- > From: "Anubha Bhargava" <[EMAIL PROTECTED]> > To: <accessindia@accessindia.org.in> > Sent: Sunday, October 29, 2006 1:59 PM > Subject: [AI] B.P.O. > > > > Dear All, > > I'd be extremely grateful to any1 of u who would pls do me the favour of > > pls explaining to me , WHAT is meant by B.P.O & WHAT are its various uses? > > How does it work? > > Is B.P.O. used only in Call Centers? What are the other areas where > > B.P.O. is used & HOW? > > Hoping to be in receipt of yr reply soon. > > Thanking u all in anticipation. With Regards. Anubha. > > TELE : 0532-2409434, 0532-3291880. > > > > FAX : 0532-2409434, PP FAX : 0532-2405352. > > > > E.mails : > > > > [EMAIL PROTECTED] , > > > > [EMAIL PROTECTED] > > > > POSTAL ADDRESS : Bhargava Villia, > > > > 11/4 Tashkand Marg, > > > > Opp Patrika Press/House, > > > > Civil Lines, > > > > Allahabad. > > > > > > To unsubscribe send a message to [EMAIL PROTECTED] > > with the subject unsubscribe. > > > > To change your subscription to digest mode or make any other changes, > > please visit the list home page at > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > > > To unsubscribe send a message to [EMAIL PROTECTED] with > the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >
Hello Dinesh, Thanks a million for providing me with all such detailed information about BPO. It's really very helpful & I'm indeed extremely grateful for all yr invaluable help. Could u also pls let me know if there are any other types of BPO WORK, besides medical transcription & teaching which can be done by a visually impaired person online or offline with the help of a computer sitting at home? Looking forward to be in receipt of yr reply soon Thanking u in anticipation. With best regards. ANUBHA. TELE : 0532-2409434, 0532-3291880. FAX : 0532-2409434, PP FAX : 0532-2405352. E.mails : [EMAIL PROTECTED] , [EMAIL PROTECTED] POSTAL ADDRESS : Bhargava Villia, 11/4 Tashkand Marg, Opp Patrika Press/House, Civil Lines, Allahabad. To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
