This software has been around for two years now. The company is based in Bangalore and I remember them giving a demo of how it works in NAB two-years-back.
This basically helps the blind receive a call and check the computer for details or instructions and let the caller know that. In a normal circumstances, this is done by sighted people, as they can hold the line and read the stuff displayed on the monitor; in our case the audio of the phone and screen reader might interfere and this software solves that problem. Subramani -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Viraj Kafle Sent: Friday, May 04, 2007 12:51 PM To: [email protected] Subject: [AI] A device to 'hear' what they can't see *********************** No virus was detected in the attachment no filename Your mail has been scanned by InterScan. ***********-*********** Hello all, Could someone throw more light on the software mentioned in the article pasted below? Like what kind of data does it transfer and from where? Regards. http://www.hindustantimes.com/StoryPage/StoryPage.aspx?id=128e57ac-409b- 441e-be69-d8788959ec65&ParentID=2428570e-1b22-497b-a09b-3812ade3db54&&He adline=Blind+see+light+at+call+centres A device to 'hear' what they can't see First Published: 00:00 IST(13/1/2007) A new technology now allows visually challenged to work shoulder to shoulder with people who have normal eyesight in the BPO industry. The technology NEIL (Navigation and Expert Interaction Logic) offers visually challenged a "talking companion", Shyam Kedare, who heads Softnet Interactive Private Limited that has conceptualised the new technique, said. The technology was utilised by the employment department of the National Association for the Blind (NAB) to impart call centre training to the visually impaired who were trained in marketing skills and later absorbed as telemarketing executives by Tata Teleservices, M Srinivas, Chief Employment Officer, NAB said. "Out of the 18 who were given training, eight were chosen for product training and use of software and six are finally working under Tata Teleservices' Drishti project," he said. The technology is simple. The software is used to transform coded data into voice format through a landline telephone instrument. The caller first listens to the information and then makes a call to the customer. The technology allows companies to map mainstream job workflows through a remote voice server and help the visually impaired person to access the information needed using the touchstone phone. Describing "Drishti Project as a pioneering effort by Tata Teleservices, Srinivas said the call centre which started functioning in September, 2005, has scripted a new chapter in the BPO world. This is for the first time in the country, the visually challenged have been employed to make outbound calls and not just telemarket product. On an average, a visually challenged person makes about 150 to 200 calls to Tata Teleservices' customers in Karnataka and Andhra Pradesh. "Tata Teleservices is happy with their performance and productivity," Srinivas said. So far, 60 visually challenged people have benefitted from this programme, he said. To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.i n To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
