https://www.theguardian.com/small-business-network/2016/nov/02/going-blind-20s-steph-cutler-making-lemonade
As Steph Cutler’s sight started to deteriorate, she went on the
London Eye for a last look at the view. Photograph: Jonathan Brady/PA
Supported by
Hiscox
What would you do if you were told you were going to lose your
eyesight in three months? It happened to Steph Cutler, who was a
successful fashion designer working for brands such Ted Baker and
Marks & Spencer when, in her late 20s, she was told she would lose
most of her vision within three months.
As Cutler’s sight started to deteriorate as a result of the rare
condition Leber’s hereditary optic neuropathy, a friend took her on
the London Eye for a last look at the cityscape. Cutler also threw an
“I’m going blind” party as a way of “getting it out there” and telling
all her friends at once. She then travelled for three months, visiting
the US, South America and New Zealand, to see the world while she
still could.
The lowest point was on her return, when her sight loss got worse and
she found herself without a job – fashion design relies so much on the
visual it was no longer viable - living back with her parents and
struggling even to get a job interview, let alone a new job.
Blasting out U2’s Beautiful Day each morning to get herself out of
bed, Cutler set two goals: “In the short term, to become employable
again and in the longer term, to get my independence back. Working to
achieve those goals has been the hardest thing I have ever done.”
Steph Cutler launched disability consultancy, Making Lemonade.
Steph Cutler launched disability consultancy, Making Lemonade.
The first step was to learn to use computers, phones and read printed
information with assistive technology. Then, using her own experience
of feeling unemployable as a result of acquiring a disability, Cutler
spotted a gap in the market. There was a need, she felt, for
disability and equality training on raising awareness of making
recruitment and services open to disabled people.
Few people were doing this at the time, but it was still a difficult
business model to build. Although organisations knew they should be
doing more, they often didn’t prioritise it or want to pay for it,
Cutler said.
And so, with the help of a government business startup scheme and
funding, Making Lemonade was born. The name came from a mantra Cutler
adopted while adapting to living with sight loss: “If life deals you
lemons … get out there and make lemonade.”
“The main challenges when I started out were that nobody knew me and I
also had a steep learning curve to get up to speed about other
disabilities, history and equality law. I did a lot of networking,
going along to events and talking and listening to people to find out
what they actually needed. This could feel like a thankless task, as
there was rarely any instant business, but meeting face to face could
result in proposals even three years later,” says Cutler.
She is now a trustee for charity Action for Blind People, a fellow of
the Clore Social Leadership programme, represents disabled people on
various national committees and has been recognised in high profile
business awards including national finalist in Enterprising Young Brit
2006 and Disabled Entrepreneur of the Year in 2008.
Customer feedback led Cutler to train in new areas and add new strands
to Making Lemonade, including motivational speaking, coaching and
self-employment workshops. “People kept asking me to speak about my
story at events but I turned them down as I didn’t ‘do’ public
speaking. Eventually I realised there was no basis, apart from fear,
for this. So I joined the Professional Speaking Association and worked
at improving my skills, then started accepting invitations to speak.
For once, being blind was an advantage – it’s a lot easier to stand up
and speak to an audience when you can’t see them,” she says.
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Having an interesting personal story to tell can provide a big
advantage for small businesses, Cutler says. “Many SMEs are about the
person behind them and if you’re comfortable telling your story, it
can help you to stand out from the crowd and inspire others too. This
can be great for all sorts of marketing including social media, your
website, blogposts and pieces in the media.”
Now in her eleventh year of trading, Cutler is proud of what she has
achieved. “I’ve worked with some amazing clients in the public,
private and charity sector and have made a difference along the way,”
she says.
Plans for developing her business include providing more coaching for
“non-disabled” people and expanding her use of the “design thinking”
approach in her consultancy work. This is a creative and hands-on
approach to solving problems and developing strategies, adopted by
companies such as Apple, Google and Samsung, based on the way that
designers work.
Now Cutler has marked 10 years since losing her sight, by writing an
ebook of memoirs and thoughts, Living with More Vision and Less Sight.
She says the biggest lesson she has learned along the way is that
whatever life deals you, it’s your choice how to view those
circumstances. She recounts a family game over Sunday lunch which
involved created six-word memoirs. Hers is: “Everything changed, all
for the better.”
--
Avinash Shahi
Doctoral student at Centre for Law and Governance JNU
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