PUNE: Rafique Khan had to wait for three hours on his wheel chair to
reach an ATM counter in Vishrantwadi on Sunday. Once he reached the
counter, he needed help to enter the ATM. After this ordeal, however,
the ATM did not have enough cash.
http://timesofindia.indiatimes.com/city/pune/Disabled-people-dealt-a-bad-hand-seek-counters-in-public-spaces/articleshow/55426863.cms
"When the government makes such an announcement, they have no
consideration for us," says Khan. He is peeved that though the Persons
With Disability(PWD) Act, 1995, is in place, the barrier-free
environment in public spaces is only on paper.

Khan said that the government's sudden announcement and the fact that
there are no special counters for disabled people has given them a raw
deal.

Prashant Dubey, a government employee with 60% disability also had to
wait with crutches for hours to reach an ATM in Kondhwa.

Even as the government has announced separate queues from Tuesday and
the disability commissionerate is readying a circular for this, how it
would be implemented is something that has to be seen, said D Satav,
state representative of a disability group.

"None of the ATMs or banks have ramps and are in locations that are
difficult to access. Though the Act is in place, the facility is not
there. To top it, the announcement has left many in the sector
cashless," Satav, who has handed a memorandum to the collector and the
disability commissioner, said.

Rohan Gaikwad, who has 80% disability and is working as a computer
operator, said that he has been borrowing money for the last two days
as banks are too crowded. "There is an announcement that there would
be separate queues in banks and ATMs from Tuesday. Let's see if I can
reach my bank," Gaikwad said.

Satav said that many of the differently abled do not have bank
accounts and so it is a major hassle for them to even exchange old
currency notes.

"We have to help out these people with exchanging notes as it would be
difficult for them to move from one place to another considering the
rush, both at banks and post offices. There should be a separate
counter opened in some centralized public place only for disabled
people. This place should also have a ramp facility," he said.
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On Monday, the government had announced that separate queues would be
made mandatory at banks and ATMs for senior citizens and for the
disabled.


State disability commissioner Nitin Patil said, "We will be issuing a
circular to banks and they should follow it. On separate counters at
centralized areas, it looks difficult as disabled people are spread
out everywhere. However, in the days to come, we will observe the
situation and then take necessary steps."

-- 
Avinash Shahi
Doctoral student at Centre for Law and Governance JNU


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