Ya I also agree. we all need to fight to make Indian banking accessible. On 12/10/16, bhawani shankar verma <bsvermad...@gmail.com> wrote: > unfortunately, while designing accessibility companies don't ask or take > suggestions from end users before designing. accessibility is our right and > > we must fight jointly. > > > ----- Original Message ----- > From: "Amar Jain" <amarj...@amarjain.com> > To: <accessindia@accessindia.org.in> > Sent: Saturday, December 10, 2016 2:05 PM > Subject: [AI] HDFC's Talking ATM Implementation: my experience > > >> Dear All, >> >> As most of us are aware that the Reserve Bank of India (the "RBI" ) in >> July 2014 made it mandatory for banks to have 25% of their ATMs enabled >> for talking prompts so that blind customers among others can use ATM >> services independently. Sharing below my experience with HDFC Bank >> Limited >> (the "Bank" ) so far. >> >> 1. Braille Enabled ATM Card >> >> The Bank has put in a special card infrastructure in order for the Bank's >> customers to use this facility. In order for the Bank's ATMs to provide >> talking prompts, the customer is required to request for a Braille >> enabled >> ATM card. >> >> The card has no special features, other than a code to which the card is >> mapped so that the machine can detect that this card requires talking >> prompts. >> >> Due to lack of awareness about this product in the Bank, you may need to >> write to Managing Director, so that the senior management can help you >> get >> this card smoothly. The e-mail address is: managingdirec...@hdfcbank.com >> You willl be required to fill an e-edge form, for requesting this card, >> and the special card code will be mentioned on the form. Due to >> confidentiality reasons, that cannot be disclosed in a public domain. >> >> 2. Activation and Services >> >> Once you get the card, you will be required to activate the same using a >> 4 >> digit PIN. At the moment, my experience suggests that the card is not >> configured to activate using the one time password sent on your mobile. >> >> The card gives you Language Selection options between Hindi and English. >> Not all the services are enabled for talking prompts. In my experience, >> only Balance Enquiry, PIN Change, Cash Withdrawal, are some of the >> services which constitutes part of basic banking are enabled for talking >> prompts. >> >> 3. Some Observations >> >> From the Bank sources, I understand that approximately 10000 ATMs are >> configured for this service. However, I have no official confirmation for >> the same. Apart from the same, I have following observations on the >> implementation: >> >> A. No security measures: the ATMs have no security measures such as >> dimming the screen, or ensuring that the audio is played only when the >> headphone is plugged in. This makes it slightly less secured. >> >> B. No prompts for Input and Errors: No prompts are provided while keying >> in the digits such as on the amount screen. However, it is helpful to >> note >> that at the same time no prompt is given while entering the PIN. >> >> Also, in my experience, some prompts are not provided for error screens >> such as 'card is invalid' if you try to insert a card, which is closed >> due >> to wrongly entered PIN / OTP after a number of attempts. >> >> C. Non-bank Customers Deprived: like most of the other banks, the >> non-bank >> customers i.e. those who do not have a HDFC account cannot make use of >> this network which deprives such customers from using ATM network of the >> Bank. >> >> Over all, while it is good to see that for compliance, a step is taken, >> but a lot is yet to be done. >> >> Note: the entire write-up is based on my personal observations and >> experience. >> >> Regards, >> Amar Jain >> >> >> >> Register at the dedicated AccessIndia list for discussing accessibility of >> >> mobile phones / Tabs on: >> http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> To unsubscribe send a message to >> accessindia-requ...@accessindia.org.in >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> >> sent through this mailing list.. >> > > > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. >
-- Skype: nitesh.gupta185 officer, Oriental bank of commerse, in Lucknow. "good person is not one who thinks good but he is one who does good. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
