Indian develops mobile-based security system for BPOworkers IANS
New Delhi: An Indian software analyst has developed a mobile phone-based system that may provide better protection to BPO staff in transit. The GPS-based systems here are not adequate as India has not developed detailed maps for our cities. However, our system, Webtra, will work everywhere as it is based on mobile technology, said Chennai-based V M Sankaran Nampoothiri. As soon as an employee gets into a cab, he or she will log on to the mobile phone and send an SMS to a centralised number. Five minutes later, a message automatically goes to the employee. If he or she does not respond to the message, a call will follow after another five minutes. If the person still fails to respond, the system will declare a crisis alert. The transport department will call the family of the person, as well as other employees who were slotted in the same cab, he said. It is really foolish to expect that a person in trouble will be able to call any helpline or office. For us, its not communication but break of communication that is a good alert, he added. Our system has a database of thousands of hospitals across the country. This can help employees and companies rush to a nearby hospital in case of emergency, he said. When asked about false alerts and subsequent chaos that it may create, Nampoothiri preferred to err on the side of caution. Since these employees are young... the system may sound 90 per cent false alerts, but the remaining 10 per cent will be of great help, he said. The cost of installing the system could be around Rs 350 per person per month. Nampoothiri said currently two BPOs in the country were using his system, while others were in talks with him. If a company wants to install the system with speech detectors, the cost will be more. A speech detector could translate at least 10 languages and scores of regional accents into English. This will help in deciphering the voice and language of a cab driver and employees, he said. Get the freedom to save as many mails as you wish. To know how, go to http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in