Hi,
Hope this mail finds you in Great Spirit!!
This is Bhavisha representing Net HR Services Pvt. LTD.
Net HR Service is one of the world's leading staffing companies.
This is in continuation to the discussion which we had about Job Opportunity
Our Global Technology Infrastructure (GTI) group is a team rewarded with
innovators who love technology as much as you do. Together, you'll use a
disciplined, innovative and a business focused approach to develop a wide
variety of high-quality products and solutions. You'll work in a stable,
resilient and secure operating environment where you-and the products you
deliver-will thrive.
Within the GTI organization, the Customer Workspace Services team is
responsible for the overall operations of client support services delivering
effective and efficient support, owning and resolving the majority of
operational issues and reducing escalations to other teams and working
towards overall volume reduction.
Responsibilities:
. Work with global peers and technicians to ensure a smooth
running of the daily process. Have a good knowledge of all applications that
are required for support.
. Maintain technical knowledge to keep up with rapid changes in
technology.
. Take a proactive approach to client's requirements and
identify recurring problems.
. Working knowledge of ticketing systems is an advantage.
. Adhere to current policies and procedures.
. Meet and exceed metric requirements.
. Proactively monitor owned ticket volumes and maintain best
practice.
This role requires a wide variety of strengths and capabilities, including:
. Minimum of 1-3 years' experience on VDI platforms a plus - Windows XP / 7
platform support skills (preferably to MCP level)
. 5-7+ years of Desktop Support experience within a busy, high volume call
environment
. Extensive experience supporting Microsoft Active Directory (group
memberships, shared drives access, policies, etc.) and Microsoft desktop
applications.
. Ability to work unsupervised and prioritize workloads
. Novell/Netware administration tools knowledge
. MS Office 2007 / 2010 suite knowledge
. Internet browsers (IE, Firefox and Safari)
. Thorough understanding of network connectivity and latency impact
. Proven track record in a desktop technical support environment
. Strong communication skills; Excellent English (Written and spoken)
. Excellent inter-personal and liaison skills
. Comfortable in dealing with clients over the phone and 1 to 1, especially
in critical situations
. Clear and precise requests updated and feedback passed to team
. Strong customer service, analytical, and problem resolution skills.
. Is understanding of and sympathetic to client requirements
. Appreciates the potential business and technological impacts of issues
. PDA implementation and troubleshooting
. Experience performing remote support
When you work at JPMorgan Chase & Co., you're not just working at a global
financial institution. You're an integral part of one of the world's biggest
tech companies. In 14 technology hubs worldwide, our team of 40,000+
technologists design, build and deploy everything from enterprise technology
initiatives to big data and mobile solutions, as well as innovations in
electronic payments, cybersecurity, machine learning, and cloud development.
Our $9.5B+ annual investment in technology enables us to hire people to
create innovative solutions that will not only transform the financial
services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and
we're building a technology organization that thrives on diversity. We
encourage professional growth and career development, and offer competitive
benefits and compensation. If you're looking to build your career as part
of a global technology team tackling big challenges that impact the lives of
people and companies all around the world, we want to meet you.
Apply today, and put your passion for technology to work at JPMorgan Chase
& Co.
Kindly help me with your updated resume mentioning the following details:
Reason for Change:
Current CTC:
Expected CTC:
Notice Period:
Preferred location:
Professional References: (If Anyone Interested)
Note: Please don't stop yourself from forwarding this email to your friends
and colleagues
Kindly revert with updated CV & feel free to connect in case of queries
Thanks & Regards,
Bhavisha Ved
Assistant Manager - IT Recruitment
cid:image001.jpg@01CEF0E6.0482FA40
Net Employment Services Pvt. Ltd.
1st floor, Brijwasi Building, Opp. Udhyog Bhavan, Sonawala Road, Goregoan
(East), Mumbai - 400063, India.
Tel: +91-22-6784100|DID: +91-22-67842843
Email : <mailto:itclie...@nemps.com> bhavis...@nemps.com | Web:
<http://www.nethr.in/> www.nethr.in
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