Thank you so much for the update. It's good to know that having our details noted down is up to us. Although if that's always been the case it might take some time to convince them to stop if we don't want them to. Referring to your first point I think any of the parties could be potentially uncomfortable, it would be good if there was a choice. But if that's the most practical solution perhaps renaming it to include disabled individuals might help us feel less out of place. Just a thought. And I don't know how helpful, or counter-productive it might be, but I always insist on stairs or escalators, and refuse to go in the lift, and have a conversation with my guide about it on the way if it's the first time.
Kind regards Mayank On Thu, Feb 24, 2022 at 10:57 AM Praveen Kumar <praveen.g...@gmail.com> wrote: > Dear all, > > > > Greetings, > > > > You will recall I had filed a case in the high court of Delhi in 2010 for > providing online ticketing facility for persons with disabilities using > concessions and received an order in favour in 2012. > > > > This time I had taken up an issue with Delhi metro (DMRC) relating to > boarding of persons with disabilities in the front car designated for women > on Delhi Metro! And others > > > > My concerns were the following: > > 1) Boarding of persons with disabilities particularly men with > disabilities in the front car of the metro train that is designated for > women. This is a problem as it is embarrassing and also persons with visual > disabilities have to walk for long distance every time to board the train > and time consuming as we plan to reach our destiny on time. > > 2) Recording personal information including name and mobile number > of people with disabilities travelling on the metro is a breach of privacy. > > > > The following were my solutions: > > > 1) Blind and disabled passengers should be boarded on to the car/coach > nearest to the steps or lift. The staff assisting should call the station > of the destination that they are travelling to inform them the train number > and coach number where disabled passenger is boarded. At the destination > station staff for assistance to reach the train and coach as mentioned in > the communication to provide assistance. > > 2) Creation of a simple 4-digit helpline number for persons with > disabilities who can call for assistance at any time when they are > travelling in the metro network. This can ensure safety and also respond to > specific needs of persons with disabilities. > > 3) Immediately stop the practise of taking personal details of > individuals with disabilities travelling on the metro trains and network. > > > > > I also had a meeting with the DMRC officials to share these thoughts and > after their analysis I have received in writing a letter that confirms the > following. > > > > In summary as under: > > 1) Persons with disabilities are boarded in the front car, to > ensure timely assistance in case of any need because an authorized staff( > Train Operator) is available in close proximity. Also, the provision of > space for wheelchair is provided in the first and last car in each train at > all lines. Our procedure has been made with due deliberation and to ensure > safety. > > 2) There is a dedicated helpline where people can call for > assistance: Any person can seek assistance on dedicated DMRC 24x7 > Helpline (155370)/ DMRC Women Helpline (011- 23415480)/ Security helpline > no. 155655. The services to our helpline number is calling party pay basis. > > 3) Giving name and contact number by "persons with disability" is > optional for passengers to share for their own safety/security and it is > not essential. > > In the meeting they also assured that all staff will be sensitized to give > options for visually impaired travellers to either take the lift or > escalator as often we are insisted to go only on the lift but has not come > in writing. > > > > Kind regards, > > Praveen > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/9cc104ad-8b5f-ac1d-7a48-d95461e1d18d%40gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/9cc104ad-8b5f-ac1d-7a48-d95461e1d18d%40gmail.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAP8FWqJNjHktvNJwNS_u6XeKbf9XSgo7VcPhjdW7brb-faB39w%40mail.gmail.com.
