Hi List Members, With utmost humility, I urge all the members to use proper matrix for grievance redressal. This helps the authorities to collate the data on different categories of complaint. Social media is not an official channel of grievance redressal. Also, RBI Governor is not the authority for grievance redressal of individual customers. RBI has a dedicated department for grievance redressal, namely RBI Ombudsman. If anyone has any grievance regarding any banking service one should give a written complaint to the concerned bank via either e-mail, registered post or hand delivery of complaint letter against acknowledgement by the bank official. The complaint letter should include name, mobile number, e-mail (if any), correspondence address of the complainant, name & address o f bank branch, account number or loan account number (as the case may be), facts of the complaint, loss or inconvinience caused to the complainant, regulatory guidelines on the subject matter.
If the bank does not resolves the complaint or does not replies within 30 calander days, register a formal complaint to RBI Ombudsman at https://cms.rbi.org.in In the RBI complaint, besides the above details date of correspondence with the bank should be mentioned. Also, relevant documentary evidence in support of the complaint should be attached. Coming to the specific queries of Mr. Ameo, 1. The net banking website of SBI www.onlinesbi.com is completely accessible. In fact, it is the best among all Indian banks as per my knowledge. 2. The YONO app is hardly accessible. However, YONO Lite is accessible. 3. SBI staff insists strongly on installation of YONO app as they have target for installing the YONO app which is reported to the higher ups on a daily basis. 4. all the issues faced exclusively by persons with vision impairment are addressed in below 2 circulars of RBI a) Banking facilities to senior citizens and the disabled dated 9th November, 2017 b) Para 9 and para 10 of Master circular on customer service in banks dated 1st July, 2015 Both the circulars can be found on RBI website www.rbi.org.in under Notification 5) Those who have access to internet banking of their respective banks need not go to bank branch for issuance of ATM card. ATM card can also be applied by logging in to net banking website or mobile banking app of concerned bank. Hope this helps. Regards Harshit Lohia On Fri, May 20, 2022, 2:37 PM Minar Singh <singhmi...@gmail.com> wrote: > Hi, > You can escalate this with SBI MD/CEO put CC to RBI governor. I had > used this technique in 2020 against Axis bank. > > On 5/20/22, Amiyo Biswas <amiyo.bis...@gmail.com> wrote: > > Hello, > > > > I have recently opened my pension account with SBI. As usual, they are > not > > willing to issue an ATM card. I have given them the RBI circular of 2012 > and > > I am waiting for their response. They will install yono on my mobile if > I go > > to them. I don't understand why they are insisting on installing it > > themselves instead of giving me the passord. > > > > Anyway, I want to know how far yono is accessible. Can I use the same id > and > > password for SBI net banking? > > > > My retirement is due in June and I can wait for the first week of July. > > > > With best regards, > > Amiyo Biswas > > Cell: 6290527506 / 9433464329 > > > > -- > > Disclaimer: > > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the > > person sending the mail and AI in no way relates itself to its veracity; > > > > 2. AI cannot be held liable for any commission/omission based on the > mails > > sent through this mailing list.. > > > > > > Search for old postings at: > > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > --- > > You received this message because you are subscribed to the Google Groups > > "AccessIndia" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to accessindia+unsubscr...@accessindia.org.in. > > To view this discussion on the web visit > > > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/000601d86c1b%24a74d7de0%246601a8c0%40DESKTOPB4J2HVH > . > > > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALLUjUbfFZJpzGX8OvaoNEKUmOnODcvd1j92U%3DaWcX6vmaZ3UA%40mail.gmail.com > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoyTNi1%2BUbKy68FhRuRg8WuCxamzMu-5JUrNey_5PYyhgw%40mail.gmail.com.
