Thanks for this tip. Will follow through.
Kind regards,
Yamuna Jivana Dasa
-----Original Message-----
From: Sunil Sangtani.
Sent: Monday, December 19, 2022 4:42 PM
To: accessindia@accessindia.org.in
Subject: Re: [AI] Aadhaar card exclusions due to biometrics, please advise
hi,
i remember that a few months back, i went for aadhar updation and my
eyes were not coming correctly, so he had an option to exclude it.
i suggest you to kindly visit the aadhar offices not the enrolement
center, they'll be able you to guide better.
the list of aadhar offices is available on there website, you can find
the address and go there.
On 12/19/22, Yamuna Jivana dasa (Yogan) <ykhan...@gmail.com> wrote:
Dear Access India community,
I am a new blind community member, having immigrated into India only a
month
ago from South Africa, my country of birth.
I now live in Vrindavana Mathura. I am trying to purchase a home, but
require Aadhaar card for this. The problem is that when I approached the
Aadhaar application agent at HDFC bank, she said she is unable to do it
because my eyes which are unusual will not be read at the biometrics
process. She also insists that for her to apply an exclusion she needs
special authorization from the Indian Government which is not normally
available on the agent interface for processing applications. Is this not
discrimination against disabilities that the agent cannot process us
without
seeking a non-standard interface not readily available to them?
I struggle with Hindi and the agent cannot speak English well either so
communication is such a challenge for me, and each time I have to tag a
guide who speaks Hindi along, otherwise I cannot communicate. Each time I
go
she simply says sorry, cannot be done yet. It costs a lot of energy, money
and time to get the help I need to navigate from my temporary living space
to the bank each time just to ask, and always getting no indication how
long
this might take for this agent to get the permission she needs to process
my
non-standard exclusion for my Aadhaar card application.
I tried calling the call-center number that a family member gave to me,
1947, but the IVR says that number does not exist. I also Googled and
found:
Guidance on applying as a blind applicant
but nothing there was able to direct me to a high-level person to push
this
agent to do it at HDFC Bank.
We also visited another outlet, IndusInd bank, where they are supposed to
do
the application, but the agent there also cannot help – in his case he
just
says the biometrics will not read and there is nothing further he can do –
that’s it!
Anyone might have some suggestion to move this quickly I will be very
grateful. In the meantime I am held up in finding a fair home of my own to
live in. I currently live in a run down place with no running sweet water
for drinking or bathing, no hot water – you have to manually boil for
bathing - and it is now a cold winter here.
Thanks and kind regards,
Yamuna Jivana Dasa
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Disclaimer:
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through this mailing list..
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