Dear List,
The discussion in Radio Udan’s Badalta Daur program was highly informative, shedding light on the Department of Financial Services' "Accessibility Standards and Guidelines for the Banking Sector," released on February 2, 2024. Eminent speakers Amar Jain, Rahul Gambhir, and George Abraham provided insights into the merits and demerits of the standards, offering their views on the reality of banking access for customers with disabilities. This is undoubtedly an important development. Key points from the "Accessibility Standards and Guidelines for the Banking Sector" by the Department of Financial Services, Ministry of Finance, include: · Accessibility standards for physical infrastructure. · Accessibility to branch premises. · Self-service machines/kiosks with voice guidance features. · Accessibility compliance standard as per BIS Indian Accessibility standard IS 17802 for ICT. · Accessible communication for persons with hearing impairment. · Accessible digital documents - e-circulars, user manuals, e-statements in accessible PDF, etc. · Disability awareness training for bank staff. · Mandatory online training as part of the induction process. · Board-approved policies on accessibility. · Nodal officer in every branch for customers with disabilities. · Senior-level nodal officer at the head office level. · One member of the customer service committee is a person with a disability. · At least one person with a disability on the advisory committee to recommend inclusive banking services. · CBS to flag customers with disabilities for special facilities such as doorstep banking, etc. · Periodical review of services for customers with disabilities. · Addition of a section in the annual report on services for customers with disabilities. · The Reserve Bank of India will issue guidelines to ensure the accessibility of banking services to persons with disabilities. For the full program of Radio Udan, please follow the link: https://www.youtube.com/watch?v=BioMDbiVnOo You can download the standard document from the following link: https://old.financialservices.gov.in/whatsnewstatic/accessibility-standards-and-guidelines-banking-sector Thanks and regards, Prashant Naik On Mon, 4 Mar 2024 at 19:46, Radio Udaan <radioud...@gmail.com> wrote: > YOUTUBE link of Badalta Daur: Banking Accessibility Guidelines Decoded > > https://www.youtube.com/watch?v=BioMDbiVnOo > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAEDCw1YjJxNHhM5%2BUty25ndR6LFwOdq-sw%2B%2BqervbyJqSfg_9Q%40mail.gmail.com > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJgH%3DoX6qo%3DwsvX7xXR%3D%3D%2BKiDpFqpuTUx23SxHGS9RhOx0GrPQ%40mail.gmail.com.
