Hi, thank you for your mail. I am an iOS user and do not have Zomato installed on my phone. I do have Swiggy and when it comes to delivery of food, I am able to search filter and place orders and track my delivery. This does not mean that the application is accessible. It’s just that I am able to use it despite of its in Accessibility.
hi all. it seems that Zomato's accessibility is broken again. especially the home page and Cart's accessibility was broken when I checked it today. swiping has become impossible and there are unlabeled buttons again and the images of text floating.
chek if this is the same case with you. I am using samsung m21 running android obviously. Zomato on iOS: Accessibility Issues
In fact, they have only made the home page accessible. The "Go to Cart" button floats on the screen, making it difficult for screen reader users to locate
it quickly.
After confirming an order, users face challenges verifying their contact and address details. Additionally, there is no way to skip the ads on the order
page.
It seems that to avoid the Supreme Court’s fine, they made only minimal efforts by making just the home page accessible.
it is on androidd
Thanks for your reply. Which platform are you using the application on? Is it iOS or android is something I wanted to know. hi Mujtaba, I was speaking about Zomato. recently, it has become accessible. I am not sure of Swiggi though. once it was veri accessible and when the accessibility broke with update, I stopped using it. Can you confirm if the application is accessible on IOS OR android. Swiggy has not made their application accessible on IOS yet. I am given to understand that they have already been served a legal notice thanks to Mission Accessibility and the CCPD. Thank you very much 🤗 yes. I checked Zomato recently and it is fairly accessible. I had not checked it when I mailed. thanks. Check Zomato first. Sent from my iPhone Well it has been many days that many of us gave feedback for swiggy and zomato to improve the accessibility of their apps and nothing is done by their end. In my college, there is an app through which we are expected or rather compelled to take the attendance of the students. the vendors do not even know what the accessibility or screen readers mean. in India, if something is accessible to the majority, it is taken as accessible and perfect. and you have the problem because you are the minority who complains. welcome not to democracy but to majoritarianism.
"Logged Out of Life: When Digital Access Becomes a Daily
Battle"
By Praveen Kumar G.
The recent Supreme Court of India’s
landmark order directing the government to ensure digital KYC accessibility for
visually impaired persons is undoubtedly a welcome and long-overdue move. The
Court recognized that equal access to digital services is a fundamental right,
and that denial of such access violates Articles 15, 19 and 21 of the
Constitution. This order comes in response to a petition highlighting the
inaccessibility of key online platforms, especially those related to public
service delivery.
While the verdict brings a sense of
hope, I remain perplexed and worried: how long will it truly take for this
order to translate into full, real-world freedom for us to access digital
content independently and with dignity?
Everyday
Struggles in a Digital World: For many of us
who are blind or visually impaired, each day is a battle with digital content.
>From scanned images of official documents and PDF forms that are unreadable, to
mobile applications that are incompatible with screen readers, the capture images
on various portals and other barriers are endless. Most of them have capture image
or the mobile apps are not accessible . Many
portals such as those for applying
for public services are riddled with inaccessible menus, pop-ups, or captcha
verification.
False
Assumptions and a Culture of Insensitivity: Unfortunately, we live in a world that is still largely insensitive to
the needs of people with disabilities. The prevailing attitude is: “If there’s
a screen reader and you’ve been given a digital device, your problem is
solved.” But that’s far from the truth. The existence of a screen reader is
only one part of the puzzle. What use is a tool if the platforms it’s supposed
to interact with are inherently inaccessible? And we still remain “loged out”
This insensitivity is also seen in
how complaints are often ignored, and how accessibility compliance is treated
as a formality, rather than a commitment to human dignity and rights.
Why
Digital Access Means Freedom: In today’s
world, digital access is not a luxury—it’s a lifeline. From banking to ordering food, from purchasing groceries to
travel bookings, from telemedicine and education to employment and civic
participation, the digital realm governs nearly every aspect of our lives.
Without equitable access, we are denied the basic freedom to live, learn, work,
and connect like anyone else and it often infringes on our privacy as then we have no choice but to seek for sighted assistance to login.
A
Ray of Hope, But the Road Ahead is Long: The Supreme Court's ruling, which mandates that digital services be made
compliant with the Guidelines for digital KYC (GIGW) 3.0 and WCAG 2.1 standards,
is a crucial step forward. It has also asked for a nodal officer to monitor implementation
and directed the creation of an accessibility audit report within a specific
time frame.
Still, the road ahead is long.
Implementation delays, lack of awareness, and limited technical capacity can
slow progress. But this ruling gives us legal ground to demand change. “until then
we shall continue to remain “logged out of lifeline services and at the mercy of
sighted assistance forgoing our privacy and dignity”
sincerely
-- Praveen
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