At least they take down names, BSNL broadband call centres set a new standards for services; as I mentioned in my previous mail, I had to wait patiently for half an hour on the line listening to their excellent choice of music, which was certainly soothing to my ears, but had to helplessly keep the receiver back without much luck catching hold of the customer care executive who, I was promised by a voice message, will be on the line shortly to talk to me. Ironies of all, I had to hold on, the message requested, because my call to them was precious.
Subramani -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vishnu Ramchandani Sent: Tuesday, September 16, 2008 4:09 PM To: [email protected] Subject: [AI] Customer Care, Reliance Style [Opinion needed] Dear friends, I am forwarding the experience of one of our colleague about Reliance Broadnet. Please read it and express your opinions in this regard. If you had similar experience with Reliance customer care, then do share it and tell me that what should he do further? Any help would be much appreciated on this issue. Regards, Vishnu Beginning of story... Reliance Customer Care is filled with incompetent, ill-informed, evil, sadistic trolls -- My experience with Reliance Broadnet Reliance Customer Care is filled with incompetent, ill-informed, evil sadistic trolls. I congratulate them for destroying what would have been an otherwise decent service. After listening to well over three hours of phone music spread out over twenty phone calls, I have accepted defeat. This gang of sadists have probably been trained by the CIA in advanced interrogation and torture techniques, and short of water boarding, I cannot think of a better way of inflicting abuse on a fellow human being. How do they sleep at night?! let me recount their sadistic ways. 1. Making me spell out my name, address, customer ID, then making me listen to phone music, and then just dropping the call. (On more than one occasion) 2. Making me spell out my name, address, customer ID, then transferring me to another executive who asks me to repeat the same information all over again. 3. Arbitrarily putting me on their Speed-Select (90 paise/MB) plan by default, when I had made it very clear that I wanted the 400 Kbps unlimited plan. 4. Telling me that the 300 Kbps is the best speed I can get, and that the Unlimited plan is unavailable because I opted for their landline phone along with my broadband service. 5. Finally backtracking on 4) and asking for three days to change my plan from Speed Select to 300 kbps Unlimited. 6. Three days later after 5) being told that I am still on the speed select plan, and that it will take 168 hours, i.e. seven working days to change my plan. 7. Being told that only one PC can use the Internet connection at a time. No internet connection sharing. No wireless networking for you at home, how dare you make such unreasonable requests. 8. System is down/being upgraded/can't find your details/etc. If it weren't for the help of other forum users on Indiabroadband.net, I wouldn't have been able to Wi-Fi my Internet connection. It's pretty easy once you have the know how, but this information is completely undocumented. Apart from Customer Care, the single biggest hassle with Reliance Broadnet has been the web logon screen. Two of India's biggest telcos -- Reliance and Tata do this. You have to renew your connection once everyday by signing in from your browser -- there is no way of logging in from on the router. This piece of coding idiocy inflicts human intervention at a point where it should never be. They have disabled the always-on functionality that is inherent to any broadband connection. The end result? Forget having torrents/security cameras/downloads on. Unless you are hawkishly monitoring your downloads, they simply won't get done. Broadnet's web interface is all empty promises, like its customer care: To conclude: speaking to Reliance Customer Care and having any work done out of them is near impossible. If you have a technical problem, google it. No, you cannot escalate a problem. No, you cannot speak to a manager. The person at the other end is a bullshit artist paid to take your call, reassure you using any words or means without actually doing a goddamn thing. Even YOU telecom has better phone support. When it comes to Reliance Broadnet, if things don't work well the first time around, you are done for. End of story... Unlimited freedom, unlimited storage. Get it now, on http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/ Join Access India convention: For updates on it visit: http://accessindia.org.in/harish/convention.htm September 21 &22!! To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.i n Join Access India convention: For updates on it visit: http://accessindia.org.in/harish/convention.htm September 21 &22!! To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
