Chris Byers tackles readers' hardware and software conundrums MISSING YOUTUBE
Since upgrading from Vista 64bit to Windows 7 64bit I can no longer watch YouTube video. Adobe Flash Player isn't available as a 64bit plug-in, and I can't change my browser to the 32bit version. A Cutler Upgrading from Vista to Windows 7 64bit is more of a fresh installation than an upgrade in the traditional sense. Windows salvages as much of your previous installation as it can, but things can go awry. Although Flash Player is available only as a 32bit package, it'll work within Windows 7 provided it's correctly installed. Go to Control Panel, Programs and Features and uninstall Flash Player. Reboot the PC. Open Internet Explorer 32bit from Start, All Programs, then download Flash Player from adobe.com. The site will determine which operating system you're running and offer you the appropriate plug-in. Look for a pale yellow bar at the top of the browser and click the 'Agree and install now' button. Right-click the bar and select 'Install this add-on for all users on this computer'. Flash will now install correctly. You'll need to repeat this process for each web browser that you use. ERROR REPORT Upon booting up my Windows XP PC I'm confronted with a message that Windows hasn't shut down properly or that new software or hardware has been installed. Neither is true. Clicking 'Start Windows normally' or booting into Safe mode briefly displays the Windows loading logo, then returns me to the same screen. A Kirkham This message can be prompted by a number of issues; unfortunately, it's impossible to pinpoint the culprit without the error code. The following tips may help, however. Press F8 on bootup and choose 'Last Known Good Configuration' from the Bios recovery screen. Windows will attempt to boot up using the last settings that worked. If this doesn't fix the problem, and you have the original Windows XP installation disc, you can repair the system by booting from this CD and bypassing the setup screens until you find a repair option. Note that we're unable to use Windows' Recovery Console to fix the problem, since we don't know exactly what the issue is. If this method prompts you to enter the disk-formatting screen, don't go any further. Next, try checking for disk problems. These are a major cause of boot failures, particularly in older systems, arising from hardware and file system disk problems. Boot from your Windows XP disc once more or, if you don't have one, use a friend's PC to download BartPE ( nu2.nu/pebuilder) and boot from this - you'll find the disk-checking tools in the menu. If you're using an XP disc, enter the Recovery Console by pressing R during the setup process. Inside the console type chkdsk c: /r and press Enter. Allow the utility to check and repair the file system. It may also locate bad sectors if your disk has been damaged. If you still can't enter Windows, use the BartPE disc to connect a USB hard drive and back up your files. Now reinstall Windows. PARALLEL PRINTER Where can I get drivers to redirect printing from my parallel printer to a USB printer in the DOS/FreeDOS environment? M Wolff USB drivers for DOS can be found at either tinyurl.com/ypbhfq or tinyurl.com/ykwtylk. Both sites contain all the information and instructions you require to use a USB printer from within a DOS environment. JUST THE FAX new Vista 64bit PC doesn't provide a preview page when scanning 35mm colour negatives as my old XP machine did. I've downloaded the latest Epson 3590 drivers and reinstalled the software. I've also disabled all Startup programs using msconfig as recommended by tech support. Windows XP Mode doesn't fix the issue either. Colin Muzik Your scanner dates from 2005, two years before Vista was released. It may be that the generic drivers Vista 64bit uses to access the scanner simply won't offer that functionality. Your best bet is to go to Start, Search and type in Fax and scan. Use the Windows Fax and Scan tool to scan and preview your documents and pictures. MAIL GONE AWOL QI've lost all the messages in my Outlook inbox and can no longer send or receive mail. Before this problem occurred, I remember clicking ok on a request that I thought was about compacting mail - the term 'orphan' was used in the message, if that helps. I also get a message that says I am low on disk space and that I can't download updates. Are the two issues related? Helen Jackson Let's address the most urgent problem first: the lack of disk space. Go to Control Panel, Add/Remove Programs and uninstall any applications you don't need. Windows should provide an indication of what's not being used frequently. You should also clear your PC of any files that you no longer need and copy to an external hard drive any space-consuming media files that you don't need instant access to. Next, download and install CCleaner from ccleaner.com. Run the program to remove the junk files cluttering up your system. Remove any Windows Update files that have accumulated in your Windows folder. Right-click My Computer and select Manage. Click the + button to expand the Services and Applications list. Select Services, right-click Automatic Updates and choose Stop. Navigate to your Windows system folder and delete the SoftwareDistribution folder. Restart Windows. You should have now clawed back a sizable amount of space and be able to download and apply outstanding updates. If you still can't access your email, the easiest way to find it and set up Outlook is to use a tool called ScanPST. Locate ScanPST in the folder C:\program files\common files\ system\MSMAPI\1033 and double-click it to launch the program. Select the mail database (.pst file) currently in use. Once the tool has scanned for and fixed any errors (including any backup .pst files), close the utility and launch Outlook. Try sending an email. If this doesn't work, it's time to reinstall Outlook. Go to Control Panel, Folder Options, View and tick the 'Show hidden files and folders' option. Next, go to C:\Users\Your username\AppData\Local\Microsoft\Outlook (C:\Documents and Settings\Local Settings\ Application Data\Microsoft\Outlook in XP) and locate any files with a .pst extension. These are usually quite large and are called Outlook by default. Copy the files to a safe location on your hard drive. Go to Control Panel, Mail and delete any accounts listed, along with any data files. Then go back to the Outlook folder in your user profile and delete both the folder and the files it contains. Reboot your PC, then set up your email account using the same settings as before. Outlook will automatically create a new .pst file. To retrieve existing email messages you'll need to reimport them. Open Outlook, go to the File drop-down menu and click Import and Export. If this option isn't available, rest the cursor over the chevrons at the bottom of the menu, then click Import and Export. Click 'Import from another program or file', Next. Select the Personal Folder File (.pst) and click Next. Browse to the .pst file you want to import and click through the prompts. To import everything in the .pst file, select the folder at the top of the hierarchy. Click Finish to begin the import process. Repeat this procedure for any other .pst files you have. NETBOOK NAG Despite having already installed it on my netbook, the update KB952069 continues to appear in the Windows Update listing. I tried the fix offered in Endless upgrades, (Dec 09 issue, page 106), deleting the SoftwareDistribution folder and running Windows Update, but to no avail. The file doesn't appear when I generate a list of hot fixes on my machine using QFECheck.exe. Steve Tuff Go to Start, Programs, Windows Update and click the Custom button. Once Windows has detected any outstanding updates, find the file in question, remove the tick next to it and apply the 'Don't show this update again' option. Windows will ignore it in future. DEFENCE MECHANISM Q My six-year-old Windows XP machine has 15GB of hard-disk space, yet has started throwing up this error message at startup: 'The system cannot log you on due to the following error: not enough storage is available to process the command. Please try again or consult your system administrator'. Password prompts have also been appearing, but none are used on any of the user accounts on this PC. The only recent change to the machine is the installation of BitDefender. Since I installed it I've only been able to perform system restores in Safe mode. James Johnstone Anecdotal evidence on the web points the finger at BitDefender being the cause of these error messages. Try uninstalling it to see whether that gets rid of the problem. If this fixes things, install a different antivirus. If you're not keen to pay for another program, however, try Microsoft's Security Essentials ( tinyurl.com/yewgwqn). STOP PRESS like to buy Adobe Premiere Elements but I haven't managed to establish whether it includes the Stop Frame feature found in Elements 7.0. For me, stop-frame editing is a key reason to buy the program. Graham Harris Don't worry. The stop-motion feature has been retained in the latest version of Premiere Elements. For more details see the Adobe help site: tinyurl.com/y9y7yz7. PASS IT ON: OVER-ATTACHED "My server crashed after someone sent me a mega attachment," writes PCA reader Don Smith. "I fixed the initial problem by switching everything off and then on again. However, every time I tried to access my email I was asked for my password, which it wouldn't accept. My friend suggested that if I still had an internet connection I should use it and type in 'Tesco'. I did so and, hey presto, my email was back. "My service provider thought I didn't have an internet connection and was trying to get me connected. My 'Tesco' search proved to it that I was already connected." ALL FOR NORT Since I installed Norton 360 on my XP PC and Vista laptop, the optical drives on both aren't recognised. XP's Device Manager states: 'A driver for this device has been disabled. An alternate driver may be providing this functionality (code 32)'. Vista, meanwhile, reports: 'Windows successfully loaded the device driver for this hardware but cannot find the hardware device (code 41)'. Another error message pops up when I instead try to use an external DVD drive, stating: 'The configuration information (in the Registry) is incomplete or damaged (code 19)'. I haven't been able to update the driver software, nor have I managed to fix the problem by uninstalling Norton 360 from the XP machine. M Ashton You'll need to delve into the Registry to fix this one, so be sure to back it up first. Next, open Device Manager and uninstall any optical drives that display a warning triangle by right-clicking them and choosing that option from the menu. Go to Start, Run, type regedit and press Enter. Locate the key Hkey_Local_Machine\ System\CurrentControlSet\Control\ Class\{4D36E965-E325-11CE-BFC1-08002BExxxxx}. There may be several of these keys; your drive should be the first listed. Expand the key, right-click the LowerFilters entry and select Delete. Do the same for the UpperFilters entry. Reboot your PC. Without pressing any keys other than those required to login, you should see Windows reinstall your drives with the correct settings. MISSING MAIL did a clean install of Windows 7 64bit on my Vista Home Premium PC and downloaded Windows Live Mail. I made an image backup using Macrium Reflect before I started, but have lost my email messages. Is there a way to retrieve these messages from the image backup? David Morris If you've completed a clean installation of Windows 7 it should have formatted the hard drive, wiping your mail files in the process. When backing up your emails with Macrium Reflect you should use the file-backup procedure, rather than the disk-imaging option. If, however, you created a disk image (a single copy of the hard disk) you can use Macrium to navigate it. Look in C:\Users\YourUsername\AppData\Local\ Microsoft and either the Windows Mail or Outlook folder depending on which you use. Copy the Outlook .pst file or all the Windows Mail files to a USB drive. The procedure thereafter depends on your version of Windows Mail. See tinyurl.com/3c4v4b. STACKS OF TROUBLE upgraded my Vista PC to Windows 7 Home Premium and I'm now without a working internet connection. The issue seems to stem from a file called rasppoe.sys. Replacing this file lets me connect to the web after a reboot, but I must repeat this process on every reboot. I don't wish to restore Vista or do a clean installation of Windows 7 as I will lose my expensive copy of Adobe Photoshop. David Bathe The rasppoe.sys file is part of your TCP\IP ethernet communications stack and allows communication with your ISP. Unlike with previous versions of Windows, the upgrade to Windows 7 installs a clean copy and then tries to port over as much as it can while leaving the system files intact. Try any or all of the following workarounds: update your Bios; ensure all Windows updates are applied; and update the network drivers. The latter applies if you have a dedicated ADSL or cable modem (if not, you should get one). This will store your login details, letting you delete the old connection in the Network and Sharing Center. If all else fails, you may have to bite the bullet and do a clean installation of Windows. WHAT THE MSP? computer has recently been in distress with almost constant disk thrashing. I ran the cleanup wizard and tried to defrag it, which wouldn't work because of a lack of space. The Windows XP directory is apparently hogging 93GB of the 119GB total capacity. Drive-mapping program SequoiaView revealed a black hole in the drive filled with MSP files totalling 86.8GB. What do I do next? Alec Bowden First, check for disk errors and run a virus scan with your antivirus software. You can delete MSP files, but you must do so correctly. You need a tool called MsiZap, which is part of the Windows Installer Clean Up Utility ( tinyurl.com/45x45). Download the program and extract the files within to a single directory (called msicuu2) using either Windows' zip feature or a third-party tool, such as WinZip or WinRAR. Delete the files beginning with MsiZapA - these are for Windows 95, 98 and Me. Rename MsiZapU as MsiZap. Move the folder to the root of your system (C) drive. Open a command prompt. Go to Start, Run, type cmd and press Enter. Navigate to your C:\msicuu2 folder and type MsiZap g (note that this command is case-sensitive). Press ok in any dialog boxes that appear. This will clear out any old or redundant MSP files that were cached by your system. Reboot the PC, then run CCleaner ( ccleaner.com) to ensure any old Registry entries associated with these files are removed. You can find more information on MsiZap at tinyurl.com/ycqf7md. NOT SUCH A CLEAN SWEEP Q I gave my XP machine a spring clean and defrag using CCleaner. A recovery utility then revealed thousands of files that couldn't be overwritten or wiped. How can these rogue files be exterminated and the space freed up for use? Paul Woffy There could be several reasons why the files refuse to be deleted, but they can usually be persuaded with a workaround. If the files are locked by a program that's currently running (even sometimes as a background process), the best bet is stop the program. Press Ctrl, Alt, Del to launch the Task Manager. Find the program or process causing the problem and, if it's something you know to be surplus to requirements, close it. Run CCleaner again and prompt it to delete the file. Another option is to run a disk check. If the files are corrupted then Windows may not be able to delete them until they've been fixed. Go to Start, My Computer, right-click your hard drive and choose Properties, Tools, Error checking, Check Now. Ensure that both boxes are ticked. Once the disk check has completed, reboot the PC and try to delete the files once more. Brute force in the form of free utility Unlocker ( tinyurl.com/dlmd5) may be able to delete the files. A final option is to use CCleaner in Safe mode and persuade any stragglers to be deleted. TOOLBAR TANGO Q When I launch Internet Explorer Q8.0 the information bar says that add-ons are disabled, no matter what I do. How can I keep my toolbars in place, without chasing around a crazy information bar? Robert Lang This is a common scenario if you've recently updated your browser. The new version may not recognise the plug-ins and extensions you've been using. You can update them manually or use the Add/Remove Programs and Features options in Control Panel to uninstall them and then manually reinstall extensions designed for the newer browser. Another possibility is that your antivirus objects to the add-ons. Downloading the latest version of Internet Explorer should help. Uninstall the antivirus then reboot the PC. Once back in Windows, uninstall Internet Explorer 8.0 and reboot again. Reinstall Internet Explorer, then your antivirus. To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. 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