Hello All
Please refer to the trailing mail.
I am copying below the attachments here.
Harish Kotian.
1.1 Exhibition TOUR GUIDE
Job Title: Tour Guide
Reports to: Guide Coordinator
Based at: Dialogue in the Dark Exhibition – In orbit Mall - Hyderabad
1.1.1 SUMMARY OF THE JOB DESCRIPTION
The Tour Guide is a visually impaired person (legally blind) and works in
total darkness. The Tour Guide welcomes the visitors and guides them
through the Dialogue in the Dark exhibition. The Tour Guide handles all of
their needs while in the exhibition, assuring that visitors are
comfortable, safe and secure, while providing them with an imaginative,
educational and entertaining experience. Verbal communication and
interaction are an essential part of the visit. The commitment of the Tour
Guide and his/her willingness to communicate and build empathy with
visitors, focuses more on the ability to compensate the lack of sight than
on the disability itself, by motivating the visitors to explore more in
order to discover their own limits, and is central to the scenario's
success.
1.1.2 KEY RESPONSIBILITIES AND DUTIES
• Accompany diverse groups through the exhibition and respect
the individual character and behavior of every visitor. Each group might
include a wide variety of ages, communication skills, and educational
levels as well as a variety of physical capabilities.
• Secure comfort and safety of the visitors, by keeping them
in a group during the whole tour, reacting adequately in emergency
situations and supporting physically those who need it.
• Help the visitors to overcome their fear of the dark, by
establishing trust, supporting psychologically those who need it and
entertaining them with humour and creative suggestions.
• Raise visitors’ awareness about their other senses.
• Serve as an ambassador for the visually impaired community,
openly share experiences and present positively the way of perceiving the
world via the other senses while compensating for the lack of sight, as
well as existing in that way and enjoying life.
• Inform the visitors about the concept, background and
opportunities of the Dialogue in the Dark exhibition.
• Be able to sustain pleasant and polite two-way
communication with visitors throughout each tour.
• Walk and stand for at least one and a half hour periods
while conducting tours.
• Remain kind, respectful and positive while answering
difficult questions, and even in the event of a stressful situation.
• Understand and maintain the tour schedule.
• Work as part of a team with good communication skills with
team mates, respect and strong commitment to the job to promote
professionalism, creativity and enthusiasm.
• Assist in other areas as needed, when not actively engaged
in a tour.
• Be appropriately dressed and maintain a well groomed
appearance at all times.
• Find way easily and quickly in all areas within the work
environment: exhibition spaces, break room and offices, washrooms.
1.1.3 WORK ENVIRONMENT
The capacity to spend time in total darkness has to be checked especially
for those individuals, who have a low level of sight left. All employees
are subjected to a high level of noise and physical strain throughout
their working day.
Employees may be required to work evenings, weekends and holidays as
needed to provide shift coverage for exhibition tours.
1.1.4 PERSONAL PROFILE
Personality
Empathic communicator, able to see things from the other person's point of
view. Well presented and good-mannered. Sufficiently mobile, with a high
level of acceptance of his/her blindness. Keen for a new experience and
open to learning. Reliable, punctual, able to get on with others and be a
team player.
Qualifications and requirements
To perform this job successfully, an individual must be able to accomplish
each key responsibility satisfactorily. The qualifications and
requirements listed hereafter are representative of the knowledge, skill
and ability required.
• Soft skills
• Excellent verbal communication skills, good grammar and
enunciation
• Good mobility skills and capacity to get to the work place
unaided, taking advantage – where possible – of public transport (Tour
guides should be competent with their canes, to represent an independent
and confident person)
• Education or experience in presentations, leadership,
guiding large groups is helpful
• Knowledge of a foreign language (English as first choice)
is appreciated
• Psychological skills, such as the knowledge of group
dynamics, are a plus
• Acting skills, together with a clear and pleasant voice,
are a plus
1.2 CAFÉ TOUR GUIDE
Job Title: Café Tour Guide
Reports to: Guide Coordinator
Based at: Dialogue in the Dark« Exhibition / Café in the dark at the end
of the exhibition path – In orbit Mall - Hyderabad
1.2.1 SUMMARY OF THE JOB DESCRIPTION
The Café Tour Guide is a visually impaired person (legally blind) and
works in total darkness at the café in the dark located at the end of the
exhibition path. The work specifically entails welcoming visitor, taking
orders, processing payments, serving beverages and snacks and talking with
the visitors. Ideally every Dialogue in the Dark Guide should be able to
work either in a tour or in the dark café.
1.2.2 KEY RESPONSIBILITIES AND DUTIES
• Meet and welcome visitors cordially as they arrive in the
café.
• Take orders and serve beverages and snacks.
• Interact with diverse groups and respect the individual
character and behavior of every visitor. Each group could include a wide
variety of ages, communication skills, and educational levels as well as a
variety of physical capabilities.
• Recognize and work with money rapidly, give change for
purchases.
• Keep work area clean and clear tables and counters quickly,
disposing of empty bottles and glasses.
• Track inventory, maintaining sufficient supply of food and
beverages for customers.
• Assist tour guides in moving groups from the counter to
seats or the exit door, as needed, helping to maintain the schedule.
• Walk and stand during assigned working hours.
• Be ready to participate politely to conversations and to
answer questions.
• Inform the visitors about the concept, background and
opportunities of the Dialogue in the Dark exhibition.
• Remain kind, respectful and positive should any stressful
situation occur.
• Understand and maintain tour schedule.
• Work as part of a team and communicate well with team
mates, respect and strong commitment to the job to promote
professionalism, creativity and enthusiasm.
• Assist in other areas, when not actively engaged in serving
at the café.
• Be appropriately dressed and maintain a well groomed
appearance at all times.
• Find way easily and quickly in all areas of the work
environment: exhibition spaces, break room and offices, washrooms.
1.2.3 WORK ENVIRONMENT
The capacity to spend time in total darkness has to be checked especially
for those individuals, who have a low level of sight left. All employees
are subjected to a high level of noise and physical strain throughout
their working day.
Employees may be required to work evenings, weekends and holidays as
needed to provide shift coverage for exhibition tours.
1.2.4 PERSONAL PROFILE
Personality
Energetic, enthusiastic and positive nature. Empathic communicator, able
to see things from the other person's point of view. Well presented and
good mannered. Sufficiently mobile, with a high level of acceptance of
his/her blindness. Keen for a new experience and open to learning.
Reliable, punctual, able to get on with others and be a team player.
Qualifications and requirements
To perform this job successfully, an individual must be able to accomplish
each key responsibility satisfactorily. The qualifications and
requirements listed hereafter are representative of the knowledge, skill
and ability required:
• Bartending or waitressing experience very helpful (This
experience could include working in cafeterias, canteens, or any other
places where food or drinks are sold)
• Experience in cleaning and policing service area
(housekeeping experience very helpful)
• Able to work with money and give change
• Capacity to use cash register/computer (if required)
• Soft skills
• Excellent verbal communication skills, good grammar and
enunciation
• Good mobility skills and capacity to get to the work place
unaided, taking advantage – where possible – of public transport.
• Knowledge of a foreign language (English as first choice)
is appreciated
• Psychological skills, such as the knowledge of group
dynamics, are a plus
• Acting skills, together with a clear and pleasant voice,
are a plus
1.3 GUIDE COORDINATOR
Job Title: Guide Coordinator
Reports to: Director on site
Based at: Dialogue in the Dark Exhibition / Dark path and offices –In
orbit Mall - Hyderabad
1.3.1 SUMMARY OF THE JOB DESCRIPTION
The Guide Coordinator is a visually impaired person (legally blind) and
liaises competently between guides and »Dialogue in the Dark« managers.
The work entails information flow, quality control of guiding, training
for new guides.
The Guide Coordinator has to be competent in both issues to do with guides
and visitor services and informed about the management policies and
decisions.
In order to get a better understanding the Coordinator has to guide
frequently him/herself, be involved in workshops and events and take part
in the management decision processes.
1.3.2 KEY RESPONSIBILITIES AND DUTIES
• Monitor and evaluate guides’ performances, becoming aware
of their weaknesses and strengths and helping them adopt a better working
style.
• Ensure that guiding and in general all the customer
services in the dark meet with and integrate »Dialogue in the Dark«
requirements for quality, safety and general duty of care.
• Implement strategies for HR development, including
recruitment and selection policy/practices, discipline, grievance,
counseling, motivation, culture and attitudinal development, performance
appraisals and quality management issues.
• Tackle daily routines in guiding with creative proposals.
• Select and train new guides (only after at least 6 months
experience of guiding).
• Contribute in controlling the technical maintenance of the
exhibition path.
• Collaborate with suggestions for improvements of the
exhibition path.
• Ensure clear and balanced two-way communication between the
guide team and management.
• Solve conflicts and problems within the team.
1.3.3 WORK ENVIRONMENT
Work requires spending long periods in the dark with exposure to noise and
a high level of physical strain. The Guide Coordinator may be required to
work evenings, weekends and holidays as needed to provide shift coverage
for exhibition tours and to be present at special events, workshops or
management meetings.
1.3.4 PERSONAL PROFILE
Personality
Multi-talented person willing to learn and improve. Excellent
communicator, able to see things from the other person's point of view.
Reliable, flexible, able to get on with others and be a team player. Able
to take decisions. Creative and open-minded. Reliable, tolerant and
determined.
Qualifications and requirements
To perform this job successfully, an individual must be able to accomplish
each key responsibility satisfactorily. The qualifications and
requirements listed hereafter are representative of the knowledge, skill
and ability required.
• Soft skills
• Excellent verbal communication skills, good grammar and
enunciation
• Organisational skills
• Management skills
• Computer skills
• Guiding experience helpful
• Education or experience in leadership and team building a
plus
• Knowledge of a foreign language (English as first choice)
• Experience in working with disabled people helpful
1.4 WAITER AT DINNER IN THE DARK
Job Title: Waiter
Reports to: Guide Coordinator
Based at: »Dialogue in the Dark« Exhibition / Café or Restaurant in the
dark
1.4.1 SUMMARY OF THE JOB DESCRIPTION
The Waiter at »Dinner in the Dark« is a visually impaired person (legally
blind) and works in total darkness at the café or in a restaurant in the
dark. The work specifically entails welcoming visitor, taking orders,
serving beverages and meals and talking with the visitors.
Ideally every Café Tour Guide should be able to work either in a tour or
as a waiter.
1.4.2 KEY RESPONSIBILITIES AND DUTIES
• Meet and welcome visitors cordially as they arrive in the
café / restaurant.
• Accompany them to their tables.
• Take orders and serve beverages and meals.
• Set the tables for dinner in advance, keep work area clean
and clear tables quickly, disposing of empty dishes, bottles and glasses.
• Move groups from the tables to the exit door.
• Walk and stand during assigned working hours.
• Be ready to participate politely to conversations and to
answer questions.
• Inform visitors about the concept, background and
opportunities of the Dialogue in the Dark exhibition.
• Remain kind, respectful and positive should any stressful
situation occur.
• Work as part of a team and communicate well with team
mates, respect and strong commitment to the job to promote
professionalism, creativity and enthusiasm.
• Be appropriately dressed and maintain a well groomed
appearance at all times.
• Find way easily and quickly in all areas within the work
environment: exhibition spaces, break room and offices, washrooms.
1.4.3 WORK ENVIRONMENT
The capacity to spend time in total darkness has to be checked especially
for those individuals, who have a low level of sight left. Waiters spend
long hours standing and they are subjected to a high level of noise.
Employees are often required to work evenings, also during weekends and
holidays as needed to provide staffing for dinners and events.
1.4.4 PERSONAL PROFILE
Personality
Energetic, enthusiastic and positive nature. Empathic communicator, able
to see things from the other person's point of view. Well presented and
goodmannered. Extremely mobile, with a high level of acceptance of his/her
blindness. Keen for a new experience, open to learning. Reliable,
punctual, able to get on with others and be a team player.
Qualifications and requirements
To perform this job successfully, the individual must be able to
accomplish each key responsibility satisfactorily. The qualifications and
requirements listed hereafter are representative of the knowledge, skill
and ability required.
• Bartending or waitress experience very helpful(This
experience could include working in cafeterias, canteens, or any other
places where food or drinks are sold)
• Experience in cleaning and policing service area
(housekeeping experience very helpful)
• Soft skills
• Excellent verbal communication skills, good grammar and
enunciation
• Good mobility skills and capacity to get to the work place
unaided, taking advantage – where possible – of public transport
• Knowledge of a foreign language (English as first choice)
is appreciated
• Psychological skills, such as the knowledge of group
dynamics, are a plus
• Acting skills, together with a clear and pleasant voice,
are a plus
ACE, an acronym for Art, Culture, and Education is a new & most
contemporary social idea of creating Unique & First time experiences
for its audience. ACE is creating a niche space for itself in the
Knowledge entertainment segment riding on the need for Experiential
Education that uses entertainment as a front ended tool to convey
relevant themes of the current times thus ensuring an impactful & long
lasting experience value to the visitors & guests.
ACE, as a part of its endeavor to bring Unique and first of its kind
experiences to India, has partnered with Dialogue Social Enterprise
(DSE) to bring the Dialogue In the Dark ( DiD) to India starting at
Hyderabad. Dialogue in the Dark is proposed for opening in Hyderabad
in September 2010.
Dialogue in the Dark is an exhibition which provides remarkable
insights and extraordinary experiences. Escorted by visually impaired
guides through galleries that are in total darkness, visitors learn
how a daily routine can soon become an unforgettable experience. A
reversal of roles is created in which sighted visitors lose the sense
they rely on most—their sight—and depend upon guides who are visually
impaired to provide security and a sense of orientation. Perceptions
are enhanced and visitors experience the paradox of learning to see by
not seeing, leaving them with a unique appreciation of a world without
pictures. Through the use of smells, air currents, temperature
changes, sounds and textures, different scenarios are presented to
challenge the visitors as they progress through the Exhibition.
Typical galleries feature: a walk through a public park and along a
bustling city street, a visit to a food market, travel using public
transport, and a stop at a café for refreshments. Throughout the whole
experience a non-visual map is created in the visitor’s mind, along
with a sense of fantasy and accomplishment.
Dialogue in the Dark is not an ordinary exhibition; it is a platform
for understanding between people with different abilities. It has been
presented in 25 countries and in over 150 cities throughout Europe,
Asia, and the Americas, promoting respect and tolerance in an
engaging, light-hearted way. www.dialogue-in-the-dark.com
We are interested in hiring guides who are blind or visually impaired
to work in the Dialgoue in the Dark project based at Hyderabad.
A highly diverse team, in terms of age, background, degree of
impairment, gender, education and religion, is at the core of Dialogue
in the Dark. The prime screening points for those keen to join are a
high level of motivation and commitment to the project’s goals and the
willingness to provide above average performance as a participating
member of an ambitious project.
Some positions can only be offered to visually impaired people, while
there are others, where anyone meeting the requirements can apply.
Each position requires specific qualifications. Some also require a
particular background, i.e. a certain type of education or
professional experience, Other jobs can only be learned within the
Dialogue in the Dark framework, in trainings and while working at the
exhibition. This feature pertains especially to the positions, which
can only be covered by visually impaired people:
The following are the positions for which we are looking at
Blind/Visually impaired people:
• Exhibition: Tour Guide, - 10 No.s
• Café Tour Guide, - 2 No.s
• Guide Coordinator -2 No.s
• Dinners / Events in the Dark: Waiter -2 No.s
• Business Workshops in the Dark: Coach, Trainer- 2 No.s
• Trainer assistant -4 No.s
Total No.of Blind/Visually impaired people required – 22 No.s
Please find attached a document which clearly states the job
description for each position in detail. We would appreciate your help
in reaching out to the institutions/hostels/colleges where we could
find the suitable candidates.
I will mail you the application form by EOD tomorrow.
Looking forward to a wonderful association with you.
regards,
Suvarna
9949000175
From: harish [mailto:har...@accessindia.org.in]
Sent: 28 June 2010 22:13
To: Kotian, H P
Subject: Fw:
----- Original Message -----
From: sastry nori<mailto:norisas...@yahoo.com>
To: Harish Kotian<mailto:har...@accessindia.org.in> ;
dipendra<mailto:dipendra.mano...@gmail.com> ; Rajesh
Asudani<mailto:rajeshasud...@rbi.org.in> ; Payal
Kapoor<mailto:paya...@gmail.com>
Cc: Suvarna Avvari<mailto:suvarna.avv...@gmail.com>
Sent: Monday, June 28, 2010 2:40 PM
Hello Friends,
I met Suvarana, HR Manager of ACE, new company in Hyderabad. She is
looking for visually handicapped persons to be employed in ACE for special
posts of guides for Dialogue in the Dark. The number of posts available
are about 25 in Hyderabad. Work location is Madhapur.
Brief description of ACE is attached. Also job description of the guides
is also attached.
Please forward this job requirement among your contacts of VI persons
looking for jobs and ask them to send their CV to Suvarna at
suvarna.aw...@gmail.com<mailto:suvarna.aw...@gmail.com>
I am copying this email to Suvarna who can provide you clarifications
necessary.
Best regards,
NS Sastry
Samrita Trust
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