Kindly accept my apologies if there is any unnecessary information or repetition. This information might be of help to you. Error "Internet Explorer cannot display the webpage" when viewing a website in Internet Explorer View products that this article applies to. You may find it easier to follow the steps if you print this article first. On This PageExpand all | Collapse all SYMPTOMSWhen you use Windows Internet Explorer to view a Web site, you receive an error message that resembles the following: Internet Explorer cannot display the webpageBack to the top RESOLUTIONGeneral troubleshooting This section is intended for a beginning to intermediate computer user. If these methods do not resolve your problem, you can try the methods in the "Advanced troubleshooting" section.
Note If you are using Internet Explorer 8 or Internet Explorer 9 on Windows 7, follow Method 8 before you try the remaining methods. Method 1: See whether you can view another Web page Click here to view or hide detailed information Check to see if you are having problems viewing all web pages or just a few individual web pages. To do this, follow these steps:Start Internet Explorer.Click the links below or type the address in the address bar in Internet Explorer and press Enter to view these websites. http://www.microsoft.com (http://www.microsoft.com) http://www.msn.com (http://www.msn.com) http://support.microsoft.com (http://support.microsoft.com) If you do not receive a similar error message when viewing these websites, contact the owner of the Web site displaying the error message. The site may be temporarily offline or experiencing other issues. You can also visit the following KB article to troubleshoot problems trying to view a single web page: How to troubleshoot issues when you use Internet Explorer to view a single website or to access webmail (http://support.microsoft.com/kb/2483955) If you receive the same error message trying to view the websites listed above, go to the next method. Method 2: Run the Network Diagnostics tool in Internet Explorer Click here to view or hide detailed information The Network Diagnostics tool can detect and attempt to resolve detected networking issues. To run the Network Diagnostics tool, follow these steps:Start Internet Explorer, and then try to access the Web page that is displaying the error message. On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results: It was unable to find a problem. It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem.Note Internet Explorer 6 users click Detect Network SettingsClick IP Address, and note the IP Address. You may need it for future troubleshooting.Follow the steps in the Network Diagnostics tool to fix any connection problems.Start Internet Explorer.If you receive the same error message after running the Network Diagnostic tool, go to the next method. Note You cannot use this method in Windows 7. The Network Diagnostics tool has been improved upon and replaced with the Internet Troubleshooters. Follow Method 8 to run the troubleshooters. Was this information helpful? Please send us your feedback Method 3: Reset the modem or the router Click here to view or hide detailed information Resetting your modem or router can help to resolve issues. To reset your modem or router, follow these steps: Disconnect the cable that connects the computer to the modem.Turn off the modem and the router. Collapse this tableExpand this tableNote If the modem or the router does not have a power switch, disconnect the power to the modem or to the router. Restart the computer.After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.Make sure that all network cables are securely connected.Start Internet Explorer.If you receive the same error message after resetting your modem or router, go to the next method. Was this information helpful? Please send us your feedback Method 4: Delete your Browsing History Click here to view or hide detailed information If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to delete your temporary Internet files, history, and form data: Internet Explorer 8 or Internet Explorer 9Start Internet Explorer.Click Tools from the menu or click the Tools icon and then click Internet Options.Under Browsing history, click Delete.Select the check box next to Preserve Favorites website data.Select the check box next to Temporary Internet Files.Select the check box next to Cookies.Select the check box next to History.Select the check box next to Form data.Select the check box next to InPrivate Filtering data.At the bottom of window, click Delete. Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.Internet Explorer 7Start Internet Explorer.On the Tools menu, click Delete Browsing History.Select the check box next to Temporary Internet Files.Select the check box next to History. Select the check box next to Form data. Select the check box next to Cookies. At the bottom of window, click Delete.Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.Internet Explorer 6Start Internet Explorer.On the Tools menu, click Internet Options. In the Temporary Internet Files section, click Delete files, and then click to select the Delete all offline content text box and click OK. In the History section, click Clear history, and then click Yes. Close Internet Explorer, start Internet Explorer again, and then try to access the Web page. If you receive the same error message after deleting the browsing history, go to the next method. Was this information helpful? Please send us your feedback Method 5: Use Internet Explorer in No Add-ons mode Click here to view or hide detailed information Using No Add-ons mode starts Internet Explorer without loading any installed Add-ons, restarting Internet Explorer will re-load all of your installed add-ons. To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons). Note Internet Explorer (No Add-ons) mode is not available for Internet Explorer 6. If starting Internet Explorer in No Add-ons mode resolves the issue, follow these steps to isolate the add-on that is causing the issue:Click Tools, and then click Internet Options. Click the Programs tab, and then click Manage add-ons.Click an add-on in the Name list, and then click Disable.Repeat step 3 until you identify the add-on that is causing the issue.Was this information helpful? Please send us your feedback Method 6: Reset Internet Explorer configuration Settings Click here to view or hide detailed information Click here to watch the video Caution When you use the Reset All Settings feature in Internet Explorer, you will disable all browser add-ons. Therefore, must re-enable the add-ons that you want to use afterward. Typically, an add-on is not re-enabled when you reinstall it. You must manually re-enable the add-on. To reset Internet Explorer settings to the default setting, follow these steps: Start Internet Explorer, click Tools, and then click Internet Options. Click the Advanced tab, and then click Reset.In the Internet Explorer Default Settings dialog box, click Reset.In the Reset Internet Explorer Settings dialog box, click Reset. In Internet Explorer 6, click Restore Defaults , and then click OK .When the settings have been reset, click Close, and then click OK to restart Internet Explorer.Video: How to reset settings in Internet Explorer 9 <stories> <subtitle> <time>0:0:11</time> <duration>4</duration> <size>15</size> <position>0.5</position> <linebreak>Disabled</linebreak> <text>How to reset settings in Internet Explorer 9</text> <color>Black</color> </subtitle> <subtitle> <time>0:0:11</time> <duration>4</duration> <position>0.4</position> <link>http://support.microsoft.com/kb/318378/</link> <text>http://support.microsoft.com/kb/318378/</text> <style>Underline</style> </subtitle> <subtitle> <time>0:0:18</time> <duration>10</duration> <text>Start "Internet Explorer". (Click "Start", and then click "Internet Explorer".)</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:0:29</time> <duration>5</duration> <text>Click the "Tools" icon.</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:0:34</time> <duration>6</duration> <text>And then click "Internet options".</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:0:40</time> <duration>11</duration> <text>Choose the "Advanced" tab, and then click "Reset".</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:0:51</time> <duration>8</duration> <text>Within the "Reset Internet Explorer Settings" dialog box, click "Reset" to confirm.</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:0:59</time> <duration>8</duration> <text>Click "Close". </text><overlay>On</overlay> </subtitle> <subtitle> <time>0:1:7</time> <duration>6</duration> <text>Exit all Internet Explorer windows and then reopen to complete the changes.</text><overlay>On</overlay> </subtitle> </stories> Was this information helpful? Please send us your feedback If the methods in the "General troubleshooting" section did not resolve your issue, you can try to use the methods in the "Advanced troubleshooting" section. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, please visit the following Microsoft Web site: Microsoft Support Back to the top Advanced troubleshooting Method 1: Temporarily disable the Internet security suite or firewall Click here to view or hide detailed information Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process. To do this, follow these steps:Temporarily disable the Internet security suite or firewall. For instructions, see the product documentation, or contact the product manufacturer. See the "More information" section for contact information.Start Internet Explorer, and check whether you receive the same error message.Immediately re-enable the Internet security suite or firewall. Collapse this tableExpand this tableCaution Leaving your Internet security suite or firewall disabled may make the computer or the network more vulnerable to attack by malicious users or by software such as viruses. If this method resolves the issue that you are experiencing, please contact the product manufacturer for help with resolving the issue. See the "More information" section for contact information. If you receive the same error message, go to the next method. Was this information helpful? Please send us your feedback Method 2: Check whether Windows assigned you an automatic IP address Click here to view or hide detailed information To do this, follow these steps:Check the IP address that you noted in step 3 of "Method 2: Run the Network Diagnostics tool in Internet Explorer" in the "General troubleshooting" section.Select from the following scenarios:If the IP address starts with 169.x.x.x: Windows has assigned you an automatic IP address (Automatic Private IP address) because your Internet server provider (ISP) did not provide an IP address. This configuration prevents you from accessing the Internet. In this case, there may be a hardware configuration issue. Contact the ISP for help. See the "More information" section for contact informationIf the IP address does not start with 169.x.x.x: You may be experiencing a software conflict or a configuration issue. Go to Method 3.Note If you’re unable to determine the IP address from the steps listed above follow the steps listed below for your operating system:Windows 7, Windows Vista and Windows Server 2008 usersClick Start, and type cmd in the Start Search text area Right-click Cmd.exe and select Run as administrator. In the command prompt window type ipconfig and press the Enter key Look in the resulting information for the IPv4 Address and take note of the IP address listed. Close the command prompt window.Windows XP and Windows Server 2003 usersClick Start, click Run, type cmd and then click OK In the command prompt window type ipconfig and press the Enter key Look in the resulting information for the IPv4 Address and take note of the IP address listed. Close the command prompt window.Was this information helpful? Please send us your feedback Method 3: Test Internet Explorer by using a safe mode startup option with networking Click here to view or hide detailed information Collapse this tableExpand this tableNote If you cannot connect to the Internet in safe mode, skip Method 3, and go to Method 4. You will be unable to connect to the Internet in safe mode if the following conditions are true: You have a Point-to-Point Protocol over Ethernet (PPPoE) connection that requires a user name and a password. This is true for most DSL and dial-up connections.You do not have a persistent connection to the Internet, such as a cable connection.To test Internet Explorer in safe mode, follow these steps, as appropriate for your situation. Windows XP and Windows Server 2003 usersRestart the computer. When the screen goes blank, press the F8 key repeatedly.Click Safe Mode with Networking, and then press ENTER.If you see a prompt to select a version of Windows, select the appropriate version, and then press ENTER.After the computer has restarted in safe mode, start Internet Explorer, and see whether you receive the same error message. Collapse this tableExpand this tableNote The result in step 4 determines which method to perform after you restart the computer in step 5. See the "For all users" section at the end of Method 3 for more information. Restart the computer.Windows 7 and Windows Vista usersClick Start, and then type msconfig in the Start Search box. In the Programs section, click Msconfig.exe. In the System Configuration dialog box, click the Boot tab. Click to select the Safe boot check box, click Network, and then click OK. In the System Configuration dialog box, click Restart.After the computer has restarted in safe mode, start Internet Explorer, and see whether you receive the same error message. Collapse this tableExpand this tableNote The result in step 6 determines which method to perform after you restart the computer in normal mode in step 7. See the "For all users" section at the end of Method 3 for more information. Restart the computer in normal mode. To do this, follow these steps:Click Start, and then type msconfig in the Start Search box. In the Programs section, click Msconfig.exe. In the System Configuration dialog box, click the Boot tab.Click to clear the Safe boot check box, and then click OK. In the System Configuration dialog box, click Restart.For all usersAble to connect successfully If you were able to connect to the Internet successfully when the computer was in safe mode, a third-party service or program may be conflicting with Internet Explorer. Go to Method 4. Unable to connect successfully If you were unable to connect to the Internet successfully when the computer was in safe mode, there may be a problem with the network adapter. Skip Method 4 and Method 5, and go to Method 6. Was this information helpful? Please send us your feedback Method 4: Check whether a third-party service is conflicting with Internet Explorer Click here to view or hide detailed information To check whether a third-party service is conflicting with Internet Explorer, follow these steps:Click Start, click Run, type msconfig, and then click OK. Click the Services tab, disable all non-Microsoft services, and then click OK. Restart the computer, and test Internet Explorer.Depending on the result that you receive in step 3, go to the "The connection works" section or to the "The connection still does not work" section.The connection worksIf the connection works, a third-party service may be conflicting with Internet Explorer. To identify the conflicting service, follow these steps:Click Start, click Run, type msconfig, and then click OK. Click the Services tab. Click to select half of the listed items, and then click OK. Restart the computer.Test Internet Explorer.Repeat steps 1 through 5 until you identify the service that is conflicting with Internet Explorer.If you are not using the conflicting service, we recommend that you remove it, or configure it not to start when the computer starts.Collapse this tableExpand this tableNote You may have to contact the developer of the service for information about how to remove it or to configure it not to start. See the "More information" section for contact information. The connection still does not workIf the connection still does not work, re-enable all services, and then go to Method 5. To re-enable all services, follow these steps:Click Start, click Run, type msconfig, and then click OK. Click the Services tab, enable all the services, and then click OK. Was this information helpful? Please send us your feedback Method 5: Check whether a third-party program is conflicting with Internet Explorer Click here to view or hide detailed information To check whether a third-party program is conflicting with Internet Explorer, follow these steps:Click Start, click Run, type msconfig, and then click OK. Click the Startup tab, disable all the programs, and then click OK. Restart the computer, and test Internet Explorer.Depending on the result that you receive in step 3, go to the "The connection works" section or to the "The connection still does not work" section.The connection worksIf the connection works, a third-party program may be conflicting with Internet Explorer. To identify the conflicting program, follow these steps:Click Start, click Run, type msconfig, and then click OK.Click the Startup tab.Click to select half of the listed items, and then click OK.Restart the computer.Test Internet Explorer.Repeat steps 1 through 5 until you identify the program that is conflicting with Internet Explorer.If you are not using the conflicting program, we recommend that you remove it, or configure it not to start when the computer starts.Collapse this tableExpand this tableNote You may have to contact the developer of the program for information about how to do this. See the "More information" section for contact information. The connection still does not workIf the connection still does not work, re-enable all programs, and then go to Method 6. To re-enable all programs, follow these steps:Click Start, click Run, type msconfig, and then click OK. Click the Startup tab, enable all the programs, and then click OK. Was this information helpful? Please send us your feedback Method 6: Use Device Manager to verify that the network adapter is working correctly Click here to view or hide detailed information To do this, follow these steps:Click Start, click Run, type devmgmt.msc, and then click OK.Double-click Network Adapters.If no exclamation mark icons appear, and the latest drivers are installed, this method will not work for you. In this case, skip the remaining steps in Method 6, and go to Method 7.If an exclamation mark icon or a question mark icon appears next to the network adapter in Device Manager, double-click the device, and then note the error message that appears. The following list describes three common error messages that appear together with possible resolutions. Code 10This device cannot start. (Code 10)Click Update Driver to update the drivers for this device. Click the General Properties tab of the device, and then click Troubleshoot to start the Troubleshooting Wizard. Code 28The drivers for this device are not installed. (Code 28)Install the drivers for this device.Click Update Driver. This starts the Hardware Update Wizard. Code 1This device is not configured correctly. (Code 1)Update the driver by clicking Update Driver. This starts the Hardware Update Wizard. If updating the driver does not work, see your hardware documentation for more information. If the network adapter does not work correctly or if the network adapter is incompatible with Windows, contact an independent hardware vendor, and obtain updated drivers or a compatible network adapter. See the "More information" section for contact information.If you test Internet Explorer, and you receive the same error message, go to the next method. Was this information helpful? Please send us your feedback Method 7: Run System Restore Click here to view or hide detailed information If you are still unable to resolve the issue, and the problem is a recent one, you can perform a System Restore. Although this method may not help identify the issue, it will restore the operating system to its previous working state. Collapse this tableExpand this tableNote When you restore the system to a previous state, any programs or updates that have been installed since that date will be removed. For more information about how to restore the system to a previous working state, click the following article numbers to view the articles in the Microsoft Knowledge Base: 306084 (http://support.microsoft.com/kb/306084/ ) How to restore the operating system to a previous state in Windows XP 936212 (http://support.microsoft.com/kb/936212/ ) How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista Note Follow the same steps for Windows 7. If a System Restore does not resolve the issue, you can try to select an earlier date as the restore point. Or, you can follow the steps in these articles to undo the restoration. If you test Internet Explorer, and you receive the same error message, go to the next method. Thanking you, Lissy Verghese On 12/27/11, Hozefa Tambawala <starh...@gmail.com> wrote: > Dear friends, > > From morning, I am facing strange problem in Internet Explorer. I am > not able to visit any website excluding Google and Gmail. When I visit > other websites, the message appears Internet Explorer cannot display > the webpage. I done what I know to fix the problem including deleting > browsing history - cookies, passwords, form data, temporary internet > files, History and in private filtering data but no success. I also > reset my internet settings in Advance tab. When all attempts fail, I > re-install Internet Explorer in my system. But this also doesn’t work. > Now tell me how do I fix this? Please don’t give suggestion of > repairing/re-installing windows because I know this is the final > solution. Want to try other solutions if available. > > -- > "Focus on your abilities, not your disability." > > Warm Regards, > Have a nice day > > Hozefa... > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > -- http://www.epubbooks.com/books Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
