Well, I wonder how can they trace the event in detail without PNR numbers and date of journey? Just a formal marketing-technique apology, without compensation or concrete promise not to repeat the same in future would not do, me thinks...
With thanks and regards (Rajesh Asudani) Assistant General Manager Market Intelligence Unit Reserve Bank of India Nagpur Tel.: 0712 2806358 (In youth you want things, and then in middle-age you want to want them.) -----Original Message----- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Preeti Monga Sent: Wednesday, July 16, 2014 11:11 AM To: 'AccessIndia: a list for discussing accessibility and issues concerning the disabled.' Subject: Re: [AI] Horrible experience with Indigo airlines I have forwarded the complaint to some of my contacts in the said airlines. Will let you know once I hear back from them. They have already told me that they have sent the same to the concerned authorities and will let me have the detaild report once the matter has been looked into. Will share the same with all of you, that is, if I happen to be successful. Will follow up with them though. Hope this will help? Preeti Preeti Monga Director Mobile: +91 9871701646 Landline: 011 22781446 E-mail: preeti.mo...@silver-linings.co.in Website: www.silver-linings.co.in ; www.silver-linings.org Our Services: Executive Search - Specializing in Head Hunting. Training -Motivation; Stress Management; Soft Skill; Behavioral. Gifting - Corporate ; Promotional; Events. End to end CSR Advisory; including demystifying workshops and counseling. Printing Solutions, Incentive Travel and Marketing Data Mining / Refining.. We assure high quality service marked with excellence and complete customer centricity, forming Synergies as we go along. -----Original Message----- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Kotian, H P Sent: Wednesday, July 16, 2014 10:57 AM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: Re: [AI] Horrible experience with Indigo airlines Dear Jairam 1 Did the other passengers at Delhi too had to disembark and board again. I guess, this is sometimes insist on siting security reasons. Once when I was flying, all other passengers were asked to disembark but I was allowed to continue. I don't think, you could do much about this point. However, I am not sure, one has to collect the baggage and recheckin in such a situation. I never encountered such a scenario. On the same airline, they have to provide boarding pass for the entire stretch when the flight is with the same carrier. Courtecy shuttle service between domestic terminal and international is available at Mumbai. I guess, it would be at Delhi as well. Again for not providing assistance for both these counts it amounts deficiency of service for which I think you have the following recourse. 1 Consumer court 2 Complaint to DGCA 3 Complaint toCCPD for not giving assistance. Harish. -----Original Message----- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Jairam Balasubramanian Sent: 15 July 2014 16:50 To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: [AI] Horrible experience with Indigo airlines Hello friends I had a couple of very bad experiences with Indigo recently. In last week of June, I travelled from Nagpur to Srinagar with my infant son, via Delhi. (Two seperate connecting flights) At Nagpur, they denied auto check in of baggage from Nagpur to Srinagar. I had to get out of the aircraft, collect my baggages and again go to the departure terminal of domestic airport. While returning from Srinagar, I was coming to Delhi and proceeding immediately to Dubai with the same airline (Indigo). At Srinagar airport, the airline refused to issue me with the boarding passes upto Dubai. I remember airlines issuing boarding passes for onward flights as well in the past. Indigo Srinagar has also given in writing that they will not issue boarding pass for Dubai. Secondly, they again did not give me any auto check in of baggages. When I landed in Delhi, they promised some ground help, but no one came to help me from the domestic terminal to the international terminal, which I later came to know from another passenger that it was around 12 Kms away, and I had to take a private cab to reach by myself. I also mentioned clearly that I am blind and have an infant with me. Indigo officials kept telling that they are a point to point carrier and that they do not have any airport to airport transfer service. In Mumbai, Jet airways provided me with internal airport transfer some years back when I was travelling from domestic terminal to international terminal. Needless to mention, this caused a great deal of inconvenience and harassment. I need some expert comments on whether I have any ground to complaint against the airline, or the contention of the airline is final. Thanks and regards Jairam Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessind ia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. 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The Reserve Bank of India accepts no liability for any damage caused by any virus transmitted by this email. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
