Folks, I just posted some feedback on IRCTC. would be writing more in due course. Meanwhile if you guys know anyone at IRCTC, please share. I did send to their care ID.
Regards, Srinivasu Chakravarthula | PayPal | @csrinivasu Sent from my iPhone 5C Begin forwarded message: > From: Sai Gagan Accessibility Solutions <donotre...@wordpress.com> > Date: 5 August 2014 22:58:55 IST > To: sriniv...@srinivasu.org > Subject: [New post] Accessibility Review – IRCTC Next Generation e-Ticketing > System – Part 1 > > > New post on Sai Gagan Accessibility Solutions > > > > Accessibility Review – IRCTC Next Generation e-Ticketing System – Part 1 > by SG Accessibility Solutions > IRCTC has recently launched their next generation ticketing system and we > decided to post accessibility review in a two or more parts. Reason for > splitting into parts is that we would want IRCTC to fix problems in phased > manner and start with the main and popular section of the website - Booking a > train ticket! > > Firstly, I congratulate IRCTC for their efforts to provide best possible > experience. For a long time we hear comments like "IRCTC is slow", "never > able to book tickets on IRCTC" and so on... and this next generation > ticketing system is really fast. I have used it for about last a month or so > and booked several tickets and never had a problem in terms of speed or > booking process. > > So one problem is almost solved as far as booking process is concerned and > now I urge IRCTC to consider looking into accessibility aspect of the portal. > Below are some findings to start with: > > Login Page > Very difficult for keyboard users to reach login form: As we know login is > one of the popular section that a user would use. For a keyboard only users, > as of writing, it requires using tab key for 8 times. One way to resolve this > issue is by providing a same page link called Skip to Login at the top of the > page. The code would look something like this: > At the top of the page: <a href="#login">Skip to login </a> > Just before the login heading: <a name="login"> > Lack of heading structure: Though visually all sections appears to have > headings, they are not marked up with <heading> attributes thus assistive > technologies such as screen readers and search engines cannot identify these > headings. > Associated labels are missing for form fields: Similar to headings, visually > one would see form labels but due to lack of "for" and "id" attributes, > association between <label> and <input> fields are missing. For a screen > reader user, it would be read something like "edit, edit, select" and so on... > CAPTCHA: I know security is important and for such a large scale application, > definitely "yes"; however, currently there is no way on this site how > customers with vision impaired can solve this image based CAPTCHA. There > needs to be an alternative such as audio CAPTCHA and to address needs of > everyone, it would be recommended to have a text based CAPTCHA such as a math > question etc., > Search trains & book tickets > Like mentioned above, it's very difficult for keyboard only users to reach > the booking form. It requires them to press tab key for 11 times to reach > booking form. Solution would be add "Skip to booking form" link at the top of > the page. > Associated labels are missing for form fields: Similar to headings, visually > one would see form labels but due to lack of "for" and "id" attributes, > association between <label> and <input> fields are missing. For a screen > reader user, it would be read something like "edit, edit, select" and so on... > Date picker: It's impossible for a keyboard only user as well as screen > reader users to use date picker. Firstly while pressing tab key, focus will > just skip the date picker field being it a read-only input field; thus it > cannot be used via keyboard. Solution would be let user enter the date either > manually or using date picker. Providing both options would be great. In > addition required date format can be notified. > Radio buttons to select "general / ladies / tatkal" does not have associated > labels > Appropriate labels are present to fill in passenger details - great! However, > a few fields like contact number are missing the associated labels > Again, there needs to be an alternative for CAPTCHA on booking page > I think if IRCTC could start fixing these issues, it would be really great! > In addition, it would be absolutely valuable to avoid table mark-up for > layout purposes; instead use CSS. > > Dear IRCTC, you delivered a really fast and intuitive portal so please > consider looking into accessibility and it would be helpful to large number > of customers who are with disabilities. Thank you in advance. > > Best, > Srinivasu > > SG Accessibility Solutions | August 5, 2014 at 10:57 pm | Tags: > accessibility, IRCTC | Categories: Web Accessibility | URL: > http://wp.me/p30sfG-5u > Comment See all comments > Unsubscribe to no longer receive posts from Sai Gagan Accessibility Solutions. > Change your email settings at Manage Subscriptions. > > Trouble clicking? 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