Dear George

This is definitely not one of situation. Quite often booking clerks create 
nuisance while issuing concessional tickets.

The way forward to deal with this situation is to sensatise those manning the  
139 toll free folks. They are a smaller number to deal with. Again, periodical 
follow up's is essential. Ideally, all those in railways should be sensatised, 
the number is too large to be considered a practical proposition.

The online accessible booking would at least deal with the booking clerk's woes.

Harish Kotian


-----Original Message-----
From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of 
George Abraham
Sent: 25 June 2015 14:50
To: 'AccessIndia: a list for discussing accessibility and issues concerning the 
disabled.'
Subject: [AI] FW: New Blog - How low can the railways stoop

Read the latest blog from Eyeway. Travelling by Indian Railways is traumatic 
for the average blind citizen, whether it booking a ticket, or whether it be 
just travelling. Pappu Khushwaha had a nightmare of an experience. Thank God he 
is still on the train.



http://eyeway.org/?q=how-low-can-railways-stoop



Enjoy and get angry!



George





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