We use RT3 from http://www.bestpractical.com/
It uses a MySql backend, all user's have to do is send an e-mail to an alias we've created (in AD) and it creates the ticket, which sends the request to the helpdesk and the users and is all trackable in a web based format. Best of all it's free. Mike Rendition Networks, Inc. 10735 Willows Rd NE, Suite 150 Redmond, WA 98052 425.636.2148 | Fax: 425.497.1149 -----Original Message----- From: Lou Vega [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 29, 2003 10:32 AM To: [EMAIL PROTECTED] Subject: Re: [ActiveDir] AD Self-service User Managment I've designed and built several such systems for different organizations. Here's a 30,000 ft view of the process: 1) Account request via web page form 2) When user submits, data is checked and stored in SQL table 3) E-mail is generated to Help Desk notifying them of account request 4) Help Desk logs into custom built Windows Application for managing requests 5) Help Desk sees pending requests, reviews and "activates" them 6) When they are "activated" the account data in SQL is used to create a user account, populate attributes and move the account to the correct OU. 7) E-mail is generated to user letting them know they are activated >From there users can manage their accounts by logging into the site and clicking a "My Account" link Keep in mind also at each step there are checks and program logic in place to keep things nice and orderly, i.e., properly formatted data, required fields, etc. These were custom built solutions. Once I created an initial framework, other or internal developers took over and added additional features as they saw fit. ----- Original Message ----- From: "Shad Gunderson" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, October 29, 2003 9:30 AM Subject: [ActiveDir] AD Self-service User Managment > Hello all, > > I'm looking for feedback on products that may provide users a > self-service application that will allow employees to register/request > an Active Directory domain account and, with some workflow, those > accounts will be created. Nothing beyond those specific features are > required at this point (i.e. not looking for full-blown LDAP provisioning). > > Does anyone here use such tools or have any experience they'd care to share? > > Regards, > Shad Gunderson > > List info : http://www.activedir.org/mail_list.htm > List FAQ : http://www.activedir.org/list_faq.htm > List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ > List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/
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