I can also vouch for Liberum. I think the development has not moved much for a long time because the tool does all the things it's supposed to do beautifully. It meets all the criteria you mentioned in your request and it does so for free. Sincerely,
Dèjì Akómöláfé, MCSE+M MCSA+M MCP+I Microsoft MVP - Directory Services www.readymaids.com - we know IT www.akomolafe.com Do you now realize that Today is the Tomorrow you were worried about Yesterday? -anon ________________________________ From: [EMAIL PROTECTED] on behalf of Michael Wassell Sent: Tue 11/2/2004 8:01 AM To: [EMAIL PROTECTED] Subject: RE: [ActiveDir] OT: helpdesk software Liberum is a nice, free alternative if open-source is an option, although production on the project has slowed quite a bit over these past few months the software is still very functional and does meet all of the requirements that you mentioned. http://www.liberum.org/ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway Sent: Tuesday, November 02, 2004 10:19 AM To: '[EMAIL PROTECTED]' Subject: [ActiveDir] OT: helpdesk software I'm looking into helpdesk software. I need integration into active directory, a web interface, and the biggest issue. I want to be able to use email to open and track the tickets. I want the user to be able to send an email to an internal email address, the tech replies to the email which gets sent back to the helpdesk app. The tech and the user can continue to use email to correspond back and forth. Each time the emails pass though the helpdesk software and the thread is tracked so it can be viewed in the helpdesk app. Anyone seen/use anything like this? Thanks,jb List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/
