What gets logged during the failed attempt? When you tried the other machines/new profile, what version(s) of Outlook were you using? What mode?
The logging is a big one to look at. You want to find it on the Exchange server and the GC/DC's involved and you want to rule out any permissions issues etc. The fact that the user can log in using OWA and that other users can access via Outlook seem to rule out a problem with the mailstore. Al -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan DeStefano Sent: Wednesday, February 02, 2005 9:50 AM To: [email protected] Subject: RE: [ActiveDir] Outlook/Exchange Issue Yes. The thing is that this is not a new user. This user has been with the company for a while and it worked fine before. Dan ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chandra Burra Sent: Tuesday, February 01, 2005 6:14 PM To: [email protected] Subject: RE: [ActiveDir] Outlook/Exchange Issue Dan, did u check on local DC @ LA site? can you check if the user account has replicated properly....think it could be the attribute changes may not have replicated properly to the DC in LA Regards, Chandra -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Dan DeStefano Sent: 01 February 2005 17:04 To: [email protected] Subject: RE: [ActiveDir] Outlook/Exchange Issue When logging onto a machine at the HQ site, Outlook works fine for the user. But when logging on from any PC at the LA site, Outlook hangs. However, other users at the LA site are not having this problem. It is very weird that only this one user is having this problem when logging on from this one site. Dan ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of joe Sent: Tuesday, February 01, 2005 4:57 PM To: [email protected] Subject: RE: [ActiveDir] Outlook/Exchange Issue What happens if you log into a machine at the HQ site with the user's info? As for account corruption. I have never actually ever seen account corruption. I know a lot of folks who said they had corruption and they proved it was corruption by deleting and recreating. That doesn't actually prove corruption, it just proves something wasn't right that the admin didn't understand. Mailbox corruption, well that is another matter. MAPI is a four letter word. joe ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan DeStefano Sent: Tuesday, February 01, 2005 4:10 PM To: [email protected] Subject: RE: [ActiveDir] Outlook/Exchange Issue The tech working on the problem has tried this, but to no avail. Some more information: If I logon to the PC with any other user account and open Outlook it works fine. I also had the user logon to PCs in other sites and the problem persists. This has led me to believe that the problem may be with the user's account itself. However the user can logon using OWA and has no problems logging onto the domain so I am at a loss. Is it possible that there is some weird corruption with the user's domain account and/or mailbox? Would re-creating the mailbox/user account be worth a try? If so, what is the best way to go about doing this? Export the user's mailbox to a .pst file and delete the account/mailbox, recreate it, then import the .pst file? If so, what preferences, appointments, tasks, etc. will the user lose? I greatly appreciate everyone's help with this frustrating issue. Dan ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ken Cornetet Sent: Tuesday, February 01, 2005 2:10 PM To: [email protected] Subject: RE: [ActiveDir] Outlook/Exchange Issue We have lots of kerberos authentication problems over VPN connections. The solution is to force kerberos to use TCP. [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Kerberos\Parameters ] "MaxPacketSize"=dword:00000001 Not sure if that is your problem, but it's worth a shot. BTW, does anyone why kerberos was designed to use UDP in the first place? Seems pretty silly to me. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan DeStefano Sent: Tuesday, February 01, 2005 1:59 PM To: [email protected] Subject: [ActiveDir] Outlook/Exchange Issue I have a frustrating problem: We have a W2k AD domain with 3 sites and 5 subnets - 3 bound to our HQ site and one each bound to our other two sites. These sites are connected by persistent VPN connections using our Nokia Checkpoint firewalls - two of our sites have dedicated T3 connections and the other site has a dedicated T1.Each site has a GC. I recently configured a laptop here in our main site for a user in our LA site. The laptop has a wired and wireless connection, however, our only site with wireless access is our main site - but since the user travels between sites periodically I configured the wireless connection as well. I installed Office 2000 from an administrative installation point at this site and configured Outlook to connect to our sole Exchange server here at our main site. I also set up the user's Outlook profile from this site, connected to our Exchange server, synchronized the user's mailbox (I set up Outlook in cached mode) and all worked well. After shipping the laptop to the user at the remote site, I got a call from the user. Outlook hangs after opening and gives me the "Not Responding" even after leaving it alone for 10+minutes. One of the other techs here is working on the problem and he tried repairing the Office installation, disabling the wireless connection, reinstalling Outlook, tried creating a new user profile, but nothing has been successful so far. Has anyone experienced this before? If I have left out any info, please let me know and I will provide it. Dan DeStefano List info : http://www.activedir.org/List.aspx List FAQ : http://www.activedir.org/ListFAQ.aspx List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/
