Hi Ben
Try using remote assistance. There are two ways to use it. First, user
requests assistance, in which case the user must send a request file to the
helpdesk (either via. email, MSN, or put a file on the network and access
it). The second way is to let the helpdesk initiate - at which time the
user gets a request on screen to either accept assistance or deny it. A
second request comes in when the help desk wishes to take over the desktop.
We use the offer remote assitance here regularly, and have set up group
policy to allow for offering assistance.
Computer Configuration\Administrative Templates\System\Remote Assistance.
Enable the Offer Remote Assistance and add your help desk group with the
permit control button.
Regards;
James R. Day
Active Directory Core Team
Office of the Chief Information Officer
National Park Service
(202) 354-1464 (direct)
(202) 371-1549 (fax)
[EMAIL PROTECTED]
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| | "Jason B" |
| | <[EMAIL PROTECTED]|
| | .com> |
| | Sent by: |
| | [EMAIL PROTECTED]|
| | tivedir.org |
| | |
| | |
| | 02/14/2005 01:25 PM MST|
| | Please respond to |
| | ActiveDir |
|---------+---------------------------------->
>------------------------------------------------------------------------------------------------------------------------------|
|
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| To: <ActiveDir@mail.activedir.org>
|
| cc: (bcc: James Day/Contractor/NPS)
|
| Subject: Re: [ActiveDir] remote control users desktop
|
>------------------------------------------------------------------------------------------------------------------------------|
You'll need a third party app to do *exactly* what you're asking. VNC does
it, and it's free. http://www.realvnc.com/
----- Original Message -----
From: "Ben D. Kusa" <[EMAIL PROTECTED]>
To: <ActiveDir@mail.activedir.org>
Sent: Monday, February 14, 2005 12:34 PM
Subject: RE: [ActiveDir] remote control users desktop
Is there anyway to share a session without having users intervention? Or
do you have to use third-party? It is client side I am looking to
control, what I am looking for is a helpdesk remote control utility.
Thanks
Ben Kusa
Simpson Gumpertz Heger
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:ActiveDir-
> [EMAIL PROTECTED] On Behalf Of Tomasz Onyszko
> Sent: Monday, February 14, 2005 1:45 PM
> To: ActiveDir@mail.activedir.org
> Subject: Re: [ActiveDir] remote control users desktop
>
> Ben D. Kusa wrote:
> > I think I am missing something obvious, It looks like there is an
option
> > to remote control a computer with active directory and it gives the
> > option of interacting with the users session. I can never get it
> > interact with the users session it always locks the users screen and
> > then gives me control. I'm using the ts client to connect to the
> > computer, should I be using some other clients to view their
session? Or
> > am I not going to be able to have an interactive session.
>
> If You are connecting to the Windows XP on clients side it is expected
> behaviour - to share session with the client You have to use remote
> assistance tool
>
> --
> Tomasz Onyszko [MVP]
> [EMAIL PROTECTED]
> http://www.w2k.pl
>
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