--- In [email protected], Lee Menningen <l_menningen@...> wrote:
>
> Sorry, no suggestions, just questions.
>
> After CS3 was uninstalled, was the system shut down and rebooted before
> attempting to reinstall the same software?
>
> Also, was/is there an anti-virus program (one that monitors files) running
> on this system?
>
> Lee
> From: [email protected] [mailto:[email protected]]
> On Behalf Of Tonya
> Sent: Friday, August 24, 2012 9:53 AM
> To: [email protected]
> Subject: [AP] CS3 won't open~~can't uninstall
>
>
> Adobe Premiere Pro CS3
> Windows XP Home Edition
>
> I use premiere pro on a daily basis this time of year. I tried opening it
> one morning and it started opening the purple banner came up and went
> throught all the components, but when the window tried to open it only came
> up with the top toolbar then immediately shut down. Will not open.
> After trying multiple fixes, I decided to try to reinstall. I went to
> control panel and clicked change/uninstall and it went through the motions.
> I put the disc in to reinstall, put in the serial # and thought I had
> completed installation HOWEVER, I forgot that my computer was not hooked to
> the internet hence did not register with Adobe (I have since hooked it up to
> the internet and still nothing).
> Now I cannot uninstall, when I click on it it does nothing. My son has a
> disc containing CS3 suit, when we tried to install it from there it says
> that pro and encore are already installed.
> We have tried repairing C drive, repairing Windows with the Windows disc,
> which is why we are believing its an Adobe problem.
> The only thing that I did to the computer was I inadvertantly disconnected a
> portable hard drive without clicking the "safely remove hardware". I've been
> told that shouldn't make any different, but thought Id mention it. Also, I
> had my Epson printer software opened at the same time of the premiere
> problem and when I later tried to open the file I was using at the same
> time, I got an error saying it was either not an Epson file or it was
> corrupt. That is why at first I thought it was a Windows problem. As near as
> I can tell everything else on the computer is functioning properly.
> It is hardly ever connected to the internet because that's how I lost
> Premiere 6.5~~automatic update of Service Pack 2 rendered it usele
>
> Thanks for any help or suggestions
> Tonya
>
>
>
> [Non-text portions of this message have been removed]
>
>Lee thanks for your response. After about 1 1/2 hours on line with tech
>support, I am back up and running. However, the way he fixed the problem in
>the end was by setting up a new using account.
To answer your questions though.....
When I first tried uninstalling and reinstalling an outdated version of AVG was
running, which my brother said may be causeing a problem so we disabled it. I
didn't reboot the computer after doing the initial uninstall, went through all
the normal steps to reinstall ~~~but like I said, when I first attempted to
reinstall I was not hookedup to the internet, so it never went through to
Adobe. From there it said it was installed on the computer, but I couldn't
launch, uninstall, or install. Nothing was working.
The tech guy went to google--revouninstaller--revouninstallerproexe
from there he uninstalled premiere pro and we reinstalled it with the same
problem as before. Would launch to the purple box...loading components...then
would disappear when the window tried to open. Thats when he set up a new user
account and it launched without a problem.
he also used joinme to gain access to my computer.
thank you again for trying! Im thinking over the winter (my off season) I may
switch to Windows 7 and try CS6. Any suggestions in that direction?? Thank
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