I am in the situation where I am a contactor working for IBM. There is a
dedicated purchase person in Atlanta who handles our purchases and I need
to touch base with her to find out if there is a toe to be stepped on. I
have contacted Tivoli and asked them if there is the potential that the
database is corrupt or there may be some other application related reason
for the bunch of media errors and have not gotten very far. I have also
contacted our IBM support CE and he talked it over with sources and decided
that 21 tapes out of less than 500 failing in a year isn't excessive
(almost 5 percent failure). Will just have to wait and see if my tape woes
moderate. Much appreciate the info.
George Lesho
AFC Enterprises
David Longo <[EMAIL PROTECTED]>@VM.MARIST.EDU> on 08/01/2001
02:15:46 PM
Please respond to "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]>
Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
cc:
Fax to:
Subject: Re: bad IBM TAPE contact info
>From a vendor. The first time or two we went through vendor
for replacements. Then they said we could go directly to
IBM and save a step, so we have.
David Longo
>>> [EMAIL PROTECTED] 07/31/01 09:08PM >>>
Did you buy your tapes directly from IBM or from another vendor?
-----Original Message-----
From: David Longo [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 31, 2001 6:45 PM
To: [EMAIL PROTECTED]
Subject: Re: bad IBM TAPE contact info
Call (888) IBM-MEDIA. I have had many 3575 tapes replaced. medai errors or
broken tapes. (Note: the last few times they "have to get approval" for
total values over $1000 (about 10 tapes). I guess the economy is having
it's
"effects"). I have never gotten approval - never called/faxed back.
Therefore I always request replacement of 9 tapes. They send you a Fax with
RMA #, you send them the bad tapes. They generally send out good new tapes
the same day you call.
David B. Longo
System Administrator
Health First, Inc.
3300 Fiske Blvd.
Rockledge, FL 32955-4305
PH 321.434.5536
Pager 321.634.8230
Fax: 321.434.5525
[EMAIL PROTECTED]
>>> [EMAIL PROTECTED] 07/31/01 05:11PM >>>
%sm-ers...
Some months ago, there was a discussion where point of contact info was
given for a person or group within IBM where tape "warranty" issues could
be resolved. I have misplaced this information and need it. TSM has
recommended 21 tapes be removed from my tape library over the last year due
to excessive media errors which could not be repaired. I need to speak with
the IBM warranty person or group. If someone has this info, I would
appreciate you reposting it! I have a 3575L32 and use Magstar MP Fast
Access Linear Tape C-Foxmat XL 7GB tapes. I also hhave a few non-XL
C-Format tapes... Many thanks.
George Lesho
AFC Enterprises
"MMS <health-first.org>" made the following
annotations on 07/31/01 19:49:28
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This message is for the named person's use only. It may contain
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confidentiality or privilege is waived or lost by any mistransmission. If
you receive this message in error, please immediately delete it and all
copies of it from your system, destroy any hard copies of it, and notify
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sender. You must not, directly or indirectly, use, disclose, distribute,
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recipient. Health First reserves the right to monitor all e-mail
communications through its networks. Any views or opinions expressed in
this message are solely those of the individual sender, except (1) where
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message states such views or opinions are on behalf of a particular entity;
and (2) the sender is authorized by the entity to give such views or
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==
"MMS <health-first.org>" made the following
annotations on 08/01/01 15:20:41
------------------------------------------------------------------------------
This message is for the named person's use only. It may contain
confidential, proprietary, or legally privileged information. No
confidentiality or privilege is waived or lost by any mistransmission. If
you receive this message in error, please immediately delete it and all
copies of it from your system, destroy any hard copies of it, and notify
the sender. You must not, directly or indirectly, use, disclose,
distribute, print, or copy any part of this message if you are not the
intended recipient. Health First reserves the right to monitor all e-mail
communications through its networks. Any views or opinions expressed in
this message are solely those of the individual sender, except (1) where
the message states such views or opinions are on behalf of a particular
entity; and (2) the sender is authorized by the entity to give such views
or opinions.
==============================================================================
