Have you registered for Tivoli's online support? I have used it to enter problems and they have always responded within a reasonable time. You can also correspond with them, and track their progress and the status of the call. Robin Sharpe Berlex Labs
Michel David <moi_md@YAHOO .COM> To: [EMAIL PROTECTED] cc: (bcc: Robin Sharpe/WA/USR/SHG) 01/21/02 Subject: 01:34 PM I surrender ? : HOW CAN I GET THE TSM SUPPORT ? Please respond to "ADSM: Dist Stor Manager" I think than the guys there are not better than Richard, Wanda, PAul Demetrius and other friends that alwais solve every problem. We ARE ready to PAY. It's not the problem. The problem is that we didn't find a way to get this support. I mean that I want a man and not a stupid automatic mail responser. Someone has an idea ? Thank you. Michel MARNET --- "Malbrough, Demetrius" <[EMAIL PROTECTED]> wrote: > Are your DB & Recovery Logs mirrored? If so, you can > try to bring the server > up by reading the mirrors. In your dsmserv.opt file > change MIRRORREAD LOG to > Verify! Otherwise, call TSM Support!!! > > -----Original Message----- > From: Lloyd Dieter [mailto:[EMAIL PROTECTED]] > Sent: Monday, January 21, 2002 10:22 AM > To: [EMAIL PROTECTED] > Subject: Re: Please HELP! Restore DB without > DBBACKUP tape. > > > Michael, > > To the best of my knowledge, you MUST have a valid > DB backup tape to > recover. AFAIK, it is not possible to read > storagepool media without an > intact database. > > If your DB is not intact, and your DB backup tapes > are no good, I would > recommend that you call TSM support to see if they > can help you. > > Good luck! > > -Lloyd > > On Mon, 21 Jan 2002 07:19:35 -0800 > Michel David <[EMAIL PROTECTED]> wrote: > > > Hi everybody! > > Thank you Paul. > > I try once more to get help to our powerfull List. > > > > This is the biggest disaster I can imagine. > > That looks like No DBBACKUP tape are available ! > > > > Is it possible to recover the data FROM the POOL > > TAPES, if I know which tape is right pool tape ? > > > > This is a real emmergency. We tried everything > else I > > think. > > > > Thank you. > > > > Michel DAVID > > MARNET > > > > > > > > __________________________________________________ > > Do You Yahoo!? > > Send FREE video emails in Yahoo! Mail! > > http://promo.yahoo.com/videomail/ > > > > > -- > ----------------------------------------------------------------- > Lloyd Dieter - Senior Technology > Consultant > Synergy, Inc. http://www.synergyinc.cc > [EMAIL PROTECTED] > Main:716-389-1260 fax:716-389-1267 > ----------------------------------------------------------------- __________________________________________________ Do You Yahoo!? Send FREE video emails in Yahoo! Mail! http://promo.yahoo.com/videomail/