Hi. Per the 4.2.1.20 readme IE v 3.02.
I just did a deinstall and reinstall and ONLY had the option for online
doc...to select
install only if required. I have not rebooted yet, but still have the same
problem
(w/o IE installed).
/4.2.1.20]>more IP22373_20_READ1STC.TXT
Software Requirements
---------------------
- The Windows Unicode client is supported on the following Windows
versions:
- Windows NT 4.0 SP3, SP4, SP5, SP6, SP6a
- Windows 2000 Professional SP2
- Windows 2000 Server SP2
- Windows 2000 Advanced Server SP2
- Windows 2000 Datacenter Server SP2
- Windows XP - 32 bit
========================================================================
HTML Help System Requirements
========================================================================
- Prerequisites:
This release includes integrated HTMLHELP Online Information
including books, readmes, questions and answers and TSM related
web links.
The HTMLHELP Help Viewer requires that Microsoft Internet
Explorer version 3.02 or later be set up on a user's
computer. It is not required that Internet Explorer be used as
the system's default browser, or that the Internet Explorer icon
be visible on the user's desktop. To obtain the latest version
of Internet Explorer visit:
- http://www.microsoft.com/windows/ie
Note that TSM will not set up an old version of the Help Viewer
over a newer one. If you want to update the help viewer at any
time visit:
-
http://msdn.microsoft.com/library/tools/htmlhelp/wkshp/download_main.htm
Windows 2000 users should not run the HTML Help Installation and
Update Package. Help component updates are provided via Windows
service packs. For more information, visit the Windows 2000 Home
Page at http://www.microsoft.com/windows2000/default.asp.
-----Original Message-----
From: Rainer Tammer [mailto:[EMAIL PROTECTED]]
Sent: Thursday, March 21, 2002 1:00 AM
To: [EMAIL PROTECTED]
Subject: Re: TSM 4.2.1 Client Error
Hello,
we have had a similar problem.
On the failing machine I have had installed IE 3.x.
After an upgrade to IE 5.5SP2 the error message was gone.
Bye
Rainer Tammer
On Wed, 20 Mar 2002 09:22:44 -0600, Williams, Tim P {PBSG} wrote:
>I have seen this too. I have brought this to support, but haven't gotten
too
>far on
>problem resolution or acceptance.
>**
>Can you remember, if during your install, that you didn't have some
>component of html...
>and you selected yes...to go ahead and install it...(during the
>install/upgrade of your
>tsm client).
>Thanks
>
>-----Original Message-----
>From: Sutch, Ian (London) [mailto:[EMAIL PROTECTED]]
>Sent: Wednesday, March 20, 2002 8:11 AM
>To: [EMAIL PROTECTED]
>Subject: TSM 4.2.1 Client Error
>
>
>Hi,
>
>We have recently installed Version 4.2.1.22 to a Windows NT client.
>The scheduled backups run ok, however when you run dsm.exe locally we get
>the following error:
>
>Error
>Error Initializing the cache, Shutdown all programs and run scandisk or
>chkdsk. Delete the cache, cookies and history directories in your windows
>directory and then restart IE. If the problem persists reinstall IE
>
>Has anyone seen this?
>
>Thanks
>
