Zlatko, I forgot that this list-serv is global. For some reason in the US, the support center is not taking live calls any more. The tech are now calling the customer back. I got so use to talking to a tech right away.
When the support for TSM 3.7 expire last October, but my support contract does not expire until 2002. I did not even get "best effort" support. With ADSM 3.1 I got "best effort" support after the support for ADSM 3.1 expired. If this is one of IBM/Tivoli games to get people to upgrade to TSM 5.1. What a way to get people to upgrade. When I looked at http://www.allianceibm.org/news/layoff2002news.htm there are a lot of people being laid off at IBM. I'll chat with my account rep to see if he knows any thing. Then again he may not tell me anything. Thanks, Sias --- Zlatko Krastev <[EMAIL PROTECTED]> wrote: > Sias, > > I do not how it is for you but in our region IBM > support is very > responsive. In last two months I had three PMRs > submitted and the answers > were prompt (two had same day response and third was > submitted during the > night so got answer next morning). One PMR was > actually a bug and on the > third (working) day we had an APAR open. > Where are you and where is the support you have > problems with? > > Zlatko Krastev > IT Consultant > __________________________________________________ Do You Yahoo!? Yahoo! - Official partner of 2002 FIFA World Cup http://fifaworldcup.yahoo.com
