Just because a user has a .pst on his computer, and Outlook open, it doesn't mean the file is open. You can have multiple .pst files on the PC, and not have Outlook open them. Also, if there is more than one Outlook mail profile on the client and they both have .pst files, then one of the .pst files will be available for backup.This might be what you're seeing.
curtis MC Matt Cooper (2838) wrote:
Hello all, I am using TSM 5.1.5.4 server and 5.1.0 and 5.1.5.2 clients on WindowsXP clients. I have been tasked with backing up a couple hundred desktops, during the day. Of course the number 1 file of importance is everyone's E-MAIL. We are using WindowsXP and OUTLOOK 2000. I notice that many of the PC's have there e-mail file OPEN and it is skipped. However many are being backed up and these people also have there e-mail open. My Guess is that after a period of inactivity that the outlook email file user.PST is released. DOES ANYONE KNOW THIS TO BE A FACT? HOW CAN THIS 'period of inactivity' variable be shorted so most people get there .PST file backed up? Thanks in advance Matt