Speaking as a former support person... when troubleshooting complex problems, I have often asked customers to try things that might or might not make any difference. It wasn't a matter "humoring me" or creating "busy work" for the customer. Rather, it was a systematic process of elimination: something that doesn't make a difference can still help narrow the scope of the problem by eliminating places where you don't have to look.
With that said... I am not familiar with the particulars of the issue described in this thread, but I would think it fair to expect the support person to elaborate on why he is recommending a course of action that the documentation suggests is unnecessary. Regards, Andy Andy Raibeck IBM Software Group Tivoli Storage Manager Client Development Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS Internet e-mail: [EMAIL PROTECTED] (change eye to i to reply) The only dumb question is the one that goes unasked. The command line is your friend. "Good enough" is the enemy of excellence. Alex Paschal <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 01/29/2003 08:04 Please respond to "ADSM: Dist Stor Manager" To: [EMAIL PROTECTED] cc: Subject: Re: export AIXTHREAD_MNRATIO=1:1 : needed or not ? It actually doesn't matter whether it'll help or not. The rule is "Always humor the support people or they get snippy." I recommend taking a deep breath, doing it, and then telling them it didn't help. Err, unless it does help. Alex Paschal Freightliner, LLC (503) 745-6850 phone/vmail -----Original Message----- From: PAC Brion Arnaud [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 29, 2003 5:09 AM To: [EMAIL PROTECTED] Subject: export AIXTHREAD_MNRATIO=1:1 : needed or not ? Hi *SM'ers, A quickie one : we're actually facing severe performance problems, log filling at the speed of light etc etc, so we opened a PMR at IBM, and one of the first advises I got was to add following lines in rc.adsmserv. : export AIXTHREAD_MNRATIO=1:1 export AIXTHREAD_SCOPE=S We are actually under AIX 3.3.3.0, using TSM server 4.2.3.1. My question is : do I really have to implement those lines, as the header of rc.adsmserv that was installed automatically specifies : # 04/11/2001 rmf:No_MNRATIO:export AIXTHREAD* no longer required. # break links with tsm410s.lanfree and tsm420s.beta So, what do you think ? Thanks in advance. Arnaud =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= | Arnaud Brion, Panalpina Management Ltd., IT Group | | Viaduktstrasse 42, P.O. Box, 4002 Basel - Switzerland | | Phone: +41 61 226 19 78 / Fax: +41 61 226 17 01 | =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=