TSM is very complex. It has a lot of options and features. Training sessions are a great way to show users how to use the product, but not as a means to discuss the non-intuitive parts of the product and how to get around them. There are too many of them. Why not address the non-intuitive aspects and make the product easier to use?
At 04:59 PM 8/2/2006, Aaron Becar wrote:
End user training is also very important and disclosures and other documentation should be given to the user so situations do not happen. To you have training meetings or anything like that? Documentation about how it works and what you business process are for TSM should all be known by the end users.
-- Paul Zarnowski Ph: 607-255-4757 Manager, Storage Services Fx: 607-255-8521 719 Rhodes Hall, Ithaca, NY 14853-3801 Em: [EMAIL PROTECTED]