On Aug 14, 2006, at 6:59 AM, Large, M (Matthew) wrote:
...How do you alert against these unpredictable messages?
Good morning, Matthew - Your adjective adeptly summarizes the situation: these messages are unpredictable, being Dignostic messages to provide internals info to allow TSM Support personnel to pursue a fuzzy situation. Once a cause can be nailed down per a solid customer event, the situation can either be resolved and become a footnote in history, or be formalized as a standard message to describe a reasonable thing which may occur from time to time. I would not look for a definitive explanation of an ANR9999D message, then. In writing an Ops guide, I would expect ANR9999D messages to be referred to the TSM administrator for pursuit, rather than being handled by an operator, as these messages may indicate issues which go beyond a simple remediation step, and likely need to be pursued with the vendor. Richard Sims
