Bill, My customers running 3310 haven't reported that exact symptom.
But FWIW, also check that you have the latest IBM driver (I'm assuming this is Windows). I know that sounds weird, and the TS3310 support page doesn't say anything about teh versions of the driver required. But we added an expansion drawer to a 3310; the base unit worked fine, but we got really weird behaviour with the expansion unit until we updated the IBM tape driver. Just a thought... Wanda > I have a client with a TS3310 running the latest firmware (just did it a > couple weeks ago) and SCSI LTO3 drives. This has now > happened 4 times in the past year were the I/O ports go inaccessible. > During a checkin we get: > > ANR8386W Slot 16 of library TS3310 is inaccessible. > ANR8386W Slot 17 of library TS3310 is inaccessible. > ANR8386W Slot 18 of library TS3310 is inaccessible. > ANR8386W Slot 19 of library TS3310 is inaccessible. > ANR8386W Slot 20 of library TS3310 is inaccessible. > ANR8386W Slot 21 of library TS3310 is inaccessible. > > And it takes a complete power cycle of the libraray to resolve it. > > If I access the library via the web interface, in the system summary It > shows me that I have 6 I/O slots and all 6 are full (which > they really are!). But if I click on the link for the I/O slots, the > resulting status screen shows NO tapes in the I/O ports. > > I plan on opening an issue with hardware support, but I really can't have > the library out of commission like this for very long. Not > being able to vault and checkin tapes doesn't sit well with this client. > > Bill Boyer>Select * from USERS where CLUE>0 > 0 rows returned >