The only indication that it's a VSS issue is the fact that the crash or hang happens during or immediately after the System state backup. There's nothing in the logs because the crash occurs abruptly. Even Window event logs don't show any sort of error message or STOP event. The hotfixes I listed previously fix issues that cause crashes or hangs, so I'm going to recommend installing those for the sake of eliminating that potential cause.
vssadmin list writers shows no errors or failed writers but this is on a system that has recovered from a crash. I'd have to have some amount of clairvoyance to run this command right before a crash since it happens at such random times. First, I'll apply these hotfixes. Are they any others to apply? Thanks! Sergio -----Original Message----- From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of Tchuise, Bertaut Sent: Thursday, October 15, 2009 1:19 PM To: ADSM-L@VM.MARIST.EDU Subject: Re: [ADSM-L] VSS Hotfix list for Windows 2008 Sergio, What specific error messages pertaining to TSM do you see in the dsmerror.log file? While running vssadmin list writers, are there any writers that show state of failure? Thanks. BERTAUT TCHUISE TSM/NetApp Storage Administrator Legg Mason Technology Services *410-580-7032 btchu...@leggmason.com -----Original Message----- From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of Sergio O. Fuentes Sent: Thursday, October 15, 2009 1:05 PM To: ADSM-L@VM.MARIST.EDU Subject: [ADSM-L] VSS Hotfix list for Windows 2008 Hi all, We're running Windows 2008 to serve Exchange in a clustered environment. Nodes on the cluster have intermittently crashed during the TSM 5.5.2 client backup run (or immediately after). This run backs up the C: drive and system state. I have suspicions that VSS is the culprit (and not necessarily TSM). Does IBM or MS have any comprehensive VSS hotfix list that should address some of these issues? I see this page for MS: http://support.microsoft.com/kb/940349 I see this page on IBM's site: http://www-01.ibm.com/support/docview.wss?uid=swg21242128&loc=en_US&lang =en Problem is that these are only for Windows 2003. I'm looking for something similar but for Windows 2008. Workarounds aren't really an option here since I don't have admin rights to these machines, so a hotfix is really what I'm looking for. I have this list from my own research. The first one seems to be indicative of what we're seeing: http://support.microsoft.com/kb/953531 http://support.microsoft.com/kb/950267 http://support.microsoft.com/kb/957522 Does anyone have any additional hotfixes that may apply here? I appreciate your help. Thanks! Sergio IMPORTANT: E-mail sent through the Internet is not secure. Legg Mason therefore recommends that you do not send any confidential or sensitive information to us via electronic mail, including social security numbers, account numbers, or personal identification numbers. Delivery, and or timely delivery of Internet mail is not guaranteed. Legg Mason therefore recommends that you do not send time sensitive or action-oriented messages to us via electronic mail. This message is intended for the addressee only and may contain privileged or confidential information. Unless you are the intended recipient, you may not use, copy or disclose to anyone any information contained in this message. If you have received this message in error, please notify the author by replying to this message and then kindly delete the message. Thank you.