Yet another change.  Every time they "improve" things, they make it harder for 
us to find the same information we used to be able to get at.

I'll give this a try before passing judgement.  It looks like they are going to 
a portal model where you can customize your own experience.

At 08:30 AM 12/22/2009, Richard Sims wrote:
>If you haven't been to the TSM Support Page 
>(http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html)
> very recently, you'll be dismayed to learn that this helpfully 
>product-specific page is going away - being replaced by a generalized facility 
>which you get to from the current TSM Support Page by scrolling down a very 
>long list of products to find TSM, then select one category of things you want 
>to see, then wait for their website to grind and produce a page with just that 
>information.  You can navigate to other sub-areas from the left pane, but it 
>can entail considerable delays.  And because it's generalized, there's no page 
>title to quickly let you know you're looking at TSM stuff.
>
>Someone at IBM will probably get a bonus this year for thinking up this method 
>of improving IBM's internal web pages organization ... by obliterating the 
>tailored product page that we all found so useful over the years, where we 
>could quickly get at information we needed.  IBM management's focus seems to 
>be on satisfying organizational directions more than best meeting customer 
>needs.
>
>    Richard Sims


--
Paul Zarnowski                            Ph: 607-255-4757
Manager, Storage Services                 Fx: 607-255-8521
719 Rhodes Hall, Ithaca, NY 14853-3801    Em: p...@cornell.edu

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