Hello Jeff, This behavior started about three weeks ago. It happens every day and effects anywhere from 4 to 10 client accounts out of over 200 client accounts. If we try again after the failure, we are able to get the report.
There was another thread started yesterday that is giving the same error message: http://groups.google.com/group/adwords-api/t/28c2754c1630b84b?hl=en This problem might be related to requests for client accounts made through an MCC. We do request the AccountInfo object, to get the currency, before making the report request. Thanks. -Eric Trull On Nov 11, 9:37 am, AdWords API Advisor <[EMAIL PROTECTED]> wrote: > Hello Eric, > > Yes, that does look very odd. I'm filing a bug about it. You're > saying that this happens at least once a day? When did the behavior > start? > > Cheers, > -Jeff Posnick, AdWords API Team > > On Nov 10, 3:47 pm, Eric <[EMAIL PROTECTED]> wrote: > > > We have been getting a lot of 500 Internal Server Error with a fault > > string of "Either this object does not exist, or this user does not > > have permission to access it." when checking the status of a > > successfully validated and scheduled ReportJob. There does not appear > > to be any coincidence with the account itself as the problem moves day > > to day. > > > Below is a log that shows ReportJob validation, scheduling, and > > subsequent status checks. The first couple of status checks return > > 202/Pending and then the 500 error. We retry a couple of times before > > finally giving up. > > > Any thoughts? > > > Thanks > > > -Eric > > > ----- Validate Report Job ----- > > > POST /api/adwords/v12/ReportService HTTP/1.0 > > Content-Type: text/xml; charset=utf-8 > > Accept: application/soap+xml, application/dime, multipart/related, > > text/* > > User-Agent: Axis/1.4 > > Host: adwords.google.com > > Cache-Control: no-cache > > Pragma: no-cache > > SOAPAction: "" > > Content-Length: 4171 > > > <?xml version="1.0" encoding="UTF-8"?> > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/ > > envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; > > xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> > > <soapenv:Header> > > <ns1:email xmlns:ns1="https://adwords.google.com/api/adwords/v12"; > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">XXXXX</ns1:email> > > <ns2:password xmlns:ns2="https://adwords.google.com/api/adwords/ > > v12" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">XXXXX</ns2:password> > > <ns3:developerToken xmlns:ns3="https://adwords.google.com/api/ > > adwords/v12" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ > > next" soapenv:mustUnderstand="0">XXXXXXXXXXXXXXXXXXXXXX</ > > ns3:developerToken> > > <ns4:applicationToken xmlns:ns4="https://adwords.google.com/api/ > > adwords/v12" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ > > next" soapenv:mustUnderstand="0">XXXXXXXXXXXXXXXXXXXXXX</ > > ns4:applicationToken> > > <ns5:useragent xmlns:ns5="https://adwords.google.com/api/adwords/ > > v12" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">XXXXX</ns5:useragent> > > </soapenv:Header> > > <soapenv:Body> > > <validateReportJob xmlns="https://adwords.google.com/api/adwords/ > > v12"> > > <job xmlns:ns6="https://adwords.google.com/api/adwords/v12"; > > xsi:type="ns6:DefinedReportJob"> > > <ns6:clientEmails xsi:type="xsd:string">XXXXX</ > > ns6:clientEmails> > > <ns6:crossClient xsi:type="xsd:boolean">true</ns6:crossClient> > > <ns6:endDay xsi:type="xsd:date">2008-11-09</ns6:endDay> > > <ns6:name xsi:type="xsd:string">XXXXXXX XXX: Creative Summary: > > XX</ns6:name> > > <ns6:startDay xsi:type="xsd:date">2008-11-09</ns6:startDay> > > <ns6:aggregationTypes xsi:type="xsd:string">Summary</ > > ns6:aggregationTypes> > > <ns6:selectedColumns xsi:type="xsd:string">CustomerName</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">CampaignId</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">Campaign</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">CampaignStatus</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">AdGroupId</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">AdGroup</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">AdGroupStatus</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">KeywordId</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">Keyword</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">KeywordStatus</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">KeywordTypeDisplay</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">DestinationURL</ > > ns6:selectedColumns> > > <ns6:selectedColumns > > xsi:type="xsd:string">KeywordDestUrlDisplay</ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">KeywordMinCPC</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">MaximumCPC</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">MaximumCPM</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">CreativeId</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">CreativeStatus</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">CreativeType</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">AdWordsType</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">CreativeDestUrl</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">VisibleUrl</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">DescriptionLine1</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">DescriptionLine2</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">DescriptionLine3</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">Impressions</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">Clicks</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">Cost</ > > ns6:selectedColumns> > > <ns6:selectedColumns xsi:type="xsd:string">AveragePosition</ > > ns6:selectedColumns> > > <ns6:selectedReportType xsi:type="xsd:string">Creative</ > > ns6:selectedReportType> > > </job> > > </validateReportJob> > > </soapenv:Body> > > </soapenv:Envelope> > > > HTTP/1.0 200 OK > > Content-Type text/xml; charset=utf-8 > > Date Mon, 10 Nov 2008 14:01:12 GMT > > X-Content-Type-Options nosniff > > Expires Mon, 10 Nov 2008 14:01:12 GMT > > Cache-Control private, max-age=0 > > Server GFE/1.3 > > Connection Close > > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/ > > envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; > > xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> > > <soapenv:Header> > > <responseTime xmlns="https://adwords.google.com/api/adwords/v12"; > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">5225</responseTime> > > <operations xmlns="https://adwords.google.com/api/adwords/v12"; > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">1</operations> > > <units xmlns="https://adwords.google.com/api/adwords/v12"; > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">1</units> > > <requestId xmlns="https://adwords.google.com/api/adwords/v12"; > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">e4371ed79e1f2824ce0e276c0b93553f</ > > requestId> > > </soapenv:Header> > > <soapenv:Body> > > <validateReportJobResponse xmlns="https://adwords.google.com/api/ > > adwords/v12"/> > > </soapenv:Body> > > </soapenv:Envelope> > > > ----- Submit Report Job ----- > > > POST /api/adwords/v12/ReportService HTTP/1.0 > > Content-Type: text/xml; charset=utf-8 > > Accept: application/soap+xml, application/dime, multipart/related, > > text/* > > User-Agent: Axis/1.4 > > Host: adwords.google.com > > Cache-Control: no-cache > > Pragma: no-cache > > SOAPAction: "" > > Content-Length: 4171 > > > <?xml version="1.0" encoding="UTF-8"?> > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/ > > envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; > > xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> > > <soapenv:Header> > > <ns1:email xmlns:ns1="https://adwords.google.com/api/adwords/v12"; > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">XXXXX</ns1:email> > > <ns2:password xmlns:ns2="https://adwords.google.com/api/adwords/ > > v12" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">XXXXX</ns2:password> > > <ns3:developerToken xmlns:ns3="https://adwords.google.com/api/ > > adwords/v12" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ > > next" soapenv:mustUnderstand="0">XXXXXXXXXXXXXXXXXXXXXX</ > > ns3:developerToken> > > <ns4:applicationToken xmlns:ns4="https://adwords.google.com/api/ > > adwords/v12" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ > > next" soapenv:mustUnderstand="0">XXXXXXXXXXXXXXXXXXXXXX</ > > ns4:applicationToken> > > <ns5:useragent xmlns:ns5="https://adwords.google.com/api/adwords/ > > v12" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > soapenv:mustUnderstand="0">XXXXX</ns5:useragent> > > </soapenv:Header> > > <soapenv:Body> > > <scheduleReportJob xmlns="https://adwords.google.com/api/adwords/ > > v12"> > > <job xmlns:ns6="https://adwords.google.com/api/adwords/v12"; > > xsi:type="ns6:DefinedReportJob"> > > <ns6:clientEmails xsi:type="xsd:string">XXXXX</ > > ns6:clientEmails> > > <ns6:crossClient xsi:type="xsd:boolean">true</ns6:crossClient> > > <ns6:endDay xsi:type="xsd:date">2008-11-09</ns6:endDay> > > <ns6:name xsi:type="xsd:string">XXXXXXX XXX: Creative Summary: > > XX</ns6:name> > > <ns6:startDay xsi:type="xsd:date">2008-11-09</ns6:startDay> > > <ns6:aggregationTypes > > ... > > read more » --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en -~----------~----~----~----~------~----~------~--~---
