Hi,
I think sending the message via private didn't go through, so, I am sending
it via this channel.
We made an API call: gAdsClient.ShowAccountHierarchy( loginCustomerId:
4822940284 );
This is the response:
The hierarchy of customer ID 4822940284 is printed below:
Customer ID (Descriptive Name, Currency Code, Time Zone)
4822940284 (MerchantAdvantage, USD, America/New_York)
--2684650069 (AllivetPPC, USD, America/New_York)
--6764581459 (CAL Ranch, USD, America/Denver)
----2668359371 (C-A-L Ranch, USD, America/Chicago)
--7663396020 (Devine Medical, USD, America/Los_Angeles)
--More accounts...
The client customer in question is the first one ( 2684650069 ).
So, if we can see it in the list above, why do we get error
USER_PERMISSION_DENIED when we try to create a keyword for this client
customer?
---------------BEGIN API CALL---------------
Request
-------
Method Name:
/google.ads.googleads.v13.services.AdGroupCriterionService/MutateAdGroupCriteria
Host:
Headers: {
"x-goog-api-client": "gl-dotnet/4.7.2 gapic/15.0.0
gax/4.0.0+7489c236e0a5801d0f6e89bf1c23433f48521956 grpc/2.46.3 gccl/2.1.0
pb/3.21.5+638779f353731a0a04496bde20d14164684c3d93",
"developer-token": "REDACTED",
"login-customer-id": "4822940284",
"x-goog-request-params": "customer_id=2684650069"
}
{ "customerId": "2684650069", "operations": [ { "create": { "status":
"ENABLED", "keyword": { "matchType": "EXACT", "text": "Flurbiprofen 0.03
Ophthalmic Drops, 2.5 ml" }, "adGroup":
"customers/2684650069/adGroups/109104318229", "finalUrls": [
"https://www.allivet.com/product/flurbiprofen-0-03-drops-2-5-ml/28902.html";
] } } ] }
Response
--------
Headers: {
"request-id": "ixZmDBZcOuPNI-qQK1dSpg",
"date": "Wed, 22 Mar 2023 13:28:57 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000",
"google.ads.googleads.v13.errors.googleadsfailure-bin":
"Cv8BCgJIAhL4AVVzZXIgZG9lc24ndCBoYXZlIHBlcm1pc3Npb24gdG8gYWNjZXNzIGN1c3RvbWVyLiBOb3RlOiBJZiB5b3UncmUgYWNjZXNzaW5nIGEgY2xpZW50IGN1c3RvbWVyLCB0aGUgbWFuYWdlcidzIGN1c3RvbWVyIGlkIG11c3QgYmUgc2V0IGluIHRoZSAnbG9naW4tY3VzdG9tZXItaWQnIGhlYWRlci4gU2VlIGh0dHBzOi8vZGV2ZWxvcGVycy5nb29nbGUuY29tL2dvb2dsZS1hZHMvYXBpL2RvY3MvY29uY2VwdHMvY2FsbC1zdHJ1Y3R1cmUjY2lkEhZpeFptREJaY091UE5JLXFRSzFkU3Bn",
"grpc-status-details-bin":
"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"
}
Fault: {
"StatusCode": 7,
"Details": "The caller does not have permission",
"RequestId": "ixZmDBZcOuPNI-qQK1dSpg",
"Failure": {
"errors": [
{
"errorCode": {
"authorizationError": "USER_PERMISSION_DENIED"
},
"message": "User doesn't have permission to access customer. Note:
If you're accessing a client customer, the manager's customer id must be
set in the 'login-customer-id' header. See
https://developers.google.com/google-ads/api/docs/concepts/call-structure#cid";
}
],
"requestId": "ixZmDBZcOuPNI-qQK1dSpg"
}
}
----------------END API CALL----------------
What are the possible causes for this issue?
Thanks.
On Thursday, March 23, 2023 at 10:26:31 AM UTC-5 Google Ads API Forum
Advisor wrote:
> Hi,
>
> Thanks for getting back with us.
>
> Moving forward to your error about* "Customer ID 4822940284 is likely a
> test account, so its customer client information cannot be retrieved."*.
> Could you confirm if you got this error while running the API call to *Get
> Account Hierarchy*
> <https://developers.google.com/google-ads/api/docs/account-management/get-account-hierarchy>
> while
> using the *customer_client*
> <https://developers.google.com/google-ads/api/fields/v13/customer_client_query_builder>
> resource?
> As upon checking on our end the CID 4822940284 has Standard API access and
> not a test account.
>
> In line with this, for us to further investigate, could you provide us the
> complete *request*
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#request>
> and *response*
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#response>
> logs
> with *request ID*
> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id>
> generated
> as shown in the respective links.
>
> You may then send the requested logs via the Reply privately to author
> option. If the reply privately option is not available, you can send your
> logs directly to our *googleadsa...@google.com* alias instead.
>
> Regards,
> [image: Google Logo] Google Ads API Team
>
> ref:_00D1U1174p._5004Q2k27Mx:ref
>
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