I'm also receiving errors when I attempt to query changes within an account
(change_event). The following errors are returned.
_InactiveRpcError: <_InactiveRpcError of RPC that terminated with:
status = StatusCode.INTERNAL
details = "Internal error encountered."
debug_error_string = "UNKNOWN:Error received from peer
ipv4:172.217.5.10:443 {created_time:"2024-02-15T16:18:12.974592+00:00",
grpc_status:13, grpc_message:"Internal error encountered."}"
InternalServerError: 500 Internal error encountered. [type_url:
"type.googleapis.com/google.ads.googleads.v15.errors.GoogleAdsFailure"
value: "\022\026jTPv8AnklDhWUYp5nYkQxA"
Given the number of incidents reported over the past couple of days it
feels like there's something wrong on the server side. Please let us know
when you get this sorted out. Thanks.
Scott
On Thursday, February 15, 2024 at 10:10:15 AM UTC-6 Alberto wrote:
> Hi guys,
>
> We are also affected by this bug as stated on
> https://groups.google.com/g/adwords-api/c/ageefJ086Zo
>
> Please, let us know when this is fixed on google ads api side.
>
> Thanks.
>
> On Thursday 15 February 2024 at 06:44:19 UTC+1 Google Ads API Forum
> Advisor wrote:
>
>> Hi,
>>
>> Thank you for reaching out to the Google Ads API support team.
>>
>> After reviewing your concern, I understand that you are encountering the "
>> INTERNAL_ERROR
>> <https://developers.google.com/google-ads/api/reference/rpc/v15/InternalErrorEnum.InternalError#internal_error>"
>>
>> while trying to fetch data using the queries via the Google Ads API
>> searchStream
>> <https://developers.google.com/google-ads/api/rest/reference/rest/v15/customers.googleAds/searchStream>
>> method.
>>
>> Kindly note that the INTERNAL_ERROR
>> <https://developers.google.com/google-ads/api/reference/rpc/v15/InternalErrorEnum.InternalError#internal_error>
>> occurs
>> when something unexpected happened while processing the request. The common
>> cause could be that the API isn't functioning correctly due to a bug.
>> However, this is transient in nature and the issue may be resolved by
>> retrying the request after a short pause. You may retry any requests that
>> failed with this error, using an exponential backoff
>> <https://developers.google.com/google-ads/api/docs/best-practices/error-types#:~:text=When%20you%20retry%20requests%2C%20use%20an%20exponential%20backoff%20policy.%20For%20example%2C%20if%20you%20first%20pause%205%20seconds%20before%20the%20first%20retry%2C%20you%20could%20pause%2010%20seconds%20after%20the%20second%20and%2020%20seconds%20after%20the%20third%20retry.%20Exponential%20backoff%20helps%20ensure%20you%20are%20not%20calling%20the%20API%20too%20aggressively.>
>> schedule
>> for the retries. Here is a code example
>> <https://developers.google.com/google-ads/api/samples/handle-rate-exceeded-error>
>> demonstrating
>> how to implement an exponential back off strategy.
>>
>> Also, note that I am able to replicate this issue at my side. So, kindly
>> allow me to check this with the rest of our team and one of our colleagues
>> will reach out to you once we have an update. Meanwhile, your patience is
>> highly appreciated.
>>
>>
>> This message is in relation to case "ref:!00D1U01174p.!5004Q02rz6B3:ref"
>>
>> Thanks,
>>
>> [image: Google Logo] Google Ads API Team
>>
>>
>>
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