The internal error in this particular account has not been resolved even
when tried after significant interval. Please find the attached log and
details and help solve this issue at the earliest.
Affected Customer ID: 1425022273
Date of issue beginning: June 5 2024
Time waited before trying again: Days
*LOG:*
Request
-------
Method Name:
/google.ads.googleads.v15.services.GoogleAdsService/SearchStream
Host:
Headers: {
"x-goog-api-client": "gl-dotnet/6.0.0 gapic/17.1.0
gax/4.2.0+a8085e4f36ad24e2747b5e550f11079d4a891e78 grpc/2.46.3 gccl/3.1.0
pb/3.21.5+638779f353731a0a04496bde20d14164684c3d93",
"developer-token": "REDACTED",
"login-customer-id": "1425022273",
"x-goog-request-params": "customer_id=1425022273"
}
{ "customerId": "1425022273", "query": "REDACTED", "summaryRowSetting":
"NO_SUMMARY_ROW" }
Response
--------
Headers: {
"request-id": "6aT3ZFjYMcj84ZAsGCOgOw",
"date": "Tue, 18 Jun 2024 12:22:02 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000",
"google.ads.googleads.v15.errors.googleadsfailure-bin":
"EhY2YVQzWkZqWU1jajg0WkFzR0NPZ093",
"grpc-status-details-bin":
"CA0SG0ludGVybmFsIGVycm9yIGVuY291bnRlcmVkLhpgCkR0eXBlLmdvb2dsZWFwaXMuY29tL2dvb2dsZS5hZHMuZ29vZ2xlYWRzLnYxNS5lcnJvcnMuR29vZ2xlQWRzRmFpbHVyZRIYEhY2YVQzWkZqWU1jajg0WkFzR0NPZ093"
}
Fault: {
"StatusCode": 13,
"Details": "Internal error encountered.",
"RequestId": "6aT3ZFjYMcj84ZAsGCOgOw",
"Failure": {
"requestId": "6aT3ZFjYMcj84ZAsGCOgOw"
}
}
----------------END API CALL----------------
*Query:*
SELECT change_event.ad_group, change_event.campaign, change_event.asset,
change_event.change_date_time, change_event.change_resource_name,
change_event.change_resource_type, change_event.changed_fields,
change_event.client_type, change_event.feed, change_event.feed_item,
change_event.new_resource, change_event.old_resource,
change_event.resource_change_operation, change_event.resource_name,
change_event.user_email FROM change_event WHERE
change_event.change_date_time >= '20240521' AND
change_event.change_date_time <= '20240619' ORDER BY
change_event.change_date_time DESC LIMIT 10000
On Wednesday, June 5, 2024 at 8:18:55 PM UTC+5:30 Google Ads API Forum
Advisor wrote:
> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> As per provided information, I understand that you are getting '
> INTERNAL_ERROR
> <https://developers.google.com/google-ads/api/docs/common-errors#:~:text=layer%20limitations.-,INTERNAL_ERROR,-Summary>'
>
> while making a GAQL request. Do note that the INTERNAL_ERROR
> <https://developers.google.com/google-ads/api/docs/common-errors#:~:text=layer%20limitations.-,INTERNAL_ERROR,-Summary>
> occurs
> when something unexpected happens while processing the request. The common
> cause could be the API isn't functioning correctly. However, this is
> transient in nature and the API request will work again when retrying it
> after 30 seconds or some time. You may also retry any requests that failed
> with this error, using an Exponential backoff
> <https://developers.google.com/google-ads/api/docs/best-practices/error-types#:~:text=When%20you%20retry%20requests%2C%20use%20an%20exponential%20backoff%20policy.%20For%20example%2C%20if%20you%20first%20pause%205%20seconds%20before%20the%20first%20retry%2C%20you%20could%20pause%2010%20seconds%20after%20the%20second%20and%2020%20seconds%20after%20the%20third%20retry.%20Exponential%20backoff%20helps%20ensure%20you%20are%20not%20calling%20the%20API%20too%20aggressively.>
>
> schedule for the retries. Here is a code example
> <https://developers.google.com/google-ads/api/samples/handle-rate-exceeded-error>
> demonstrating
> how to implement an exponential back off strategy.
>
> If the issue still persists, then provide us with the below information,
> so that we can investigate this issue further.
>
> - Affected Customer Id
> - Date of this issue started
> - How much time did you wait before retry of a request
> - complete API logs (request
>
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#request>
> and response
>
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#response>
> with request-id
>
> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id>
> and request header
>
> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers>)
>
> generated at your end.
>
> If you are using a client library and haven't enabled the logging yet, I
> would request you to enable logging for the specific client library that
> you are using. You can refer to the guides Java
> <https://developers.google.com/google-ads/api/docs/client-libs/java/logging>
> , .Net
> <https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging>
> , PHP
> <https://developers.google.com/google-ads/api/docs/client-libs/php/logging>
> , Python
> <https://developers.google.com/google-ads/api/docs/client-libs/python/logging>
> , Ruby
> <https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging>
> or Perl
> <https://developers.google.com/google-ads/api/docs/client-libs/perl/logging>
> to
> enable logging at your end. For REST interface requests, you can enable
> logging via the curl command by using the -i flag.
>
> You can send the details via *Reply privately to the author option*, or
> *direct
> private reply* to this email.
>
> This message is in relation to case
> "ref:!00D1U01174p.!5004Q02tJDdb:ref" (ADR-00238459)
>
> Thanks,
>
> [image: Google Logo] Google Ads API Team
>
>
>
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