Good day, We have observed a sudden increase in "Access not allowed.." or Forbidden responses when retrieving Local Services lead phone call recordings for customers under our manager account.
We try to download these recordings by including our developer token, customer ID, and auth token in the REST API request header of the GET request to the call recording URL. The way we retrieve these lead phone call recording URLs is by using Google Ads API local_services_lead_conversation.phone_call_details.call_recording_url resource. Could you confirm if there have been any recent policy changes that might be causing this issue? Here is a sample request for your reference: GET: https://ads.google.com/localservicesads/attachment/CPPfwHEQq7mXiQwYkuaOlBkyA2doczgC The response is a 403 Forbidden with an HTML format that contains "Access not allowed.." text and a hyperlink to switch accounts. Note that our manager account should have read-access to the client account that owns this lead call recording since we're able to retrieve the call recording URL in the first place as explained in the Limitations section here https://developers.google.com/google-ads/api/docs/campaigns/local-service-campaigns#limitations_2 We would appreciate your assistance in investigating this matter and providing guidance. Best regards, Julius Decena -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/adwords-api/08b33c56-7cd9-42db-b5d9-b83a2a06cf0an%40googlegroups.com.
