Hi, Please be informed that I have removed your response from the forums as it contains the PII information.
I could see that you are encountering a USER_PERMISSION_DENIED authorization error, it means the user doesn't have permission to access the customer. This error has nothing to do with the refresh token. According to the documentation, if you're accessing the customer, kindly specify the login-customer-id as the manager account ID without hyphens (-). Also, kindly check if you have the correct access level to the Google Ads account that you are accessing. To analyze your issue further could you kindly provide us with the below details. Execute List Accessible Customers and provide us complete API request and response logs, you may also check this API documentation for more information. The user email is used for generating the OAuth credentials i.e, refresh token. Kindly note that could you confirm whether you have added your email ID that is used to generate the OAuth credentials is listed as 'Admin' or 'Standard' access in your customer account. Kindly verify this by checking under your Google Ads account > Admin > Access and Security > Users > The authenticated email ID with 'Standard' or 'Admin' access level. Make sure that this authenticated email is present in your Google Ads account Manager account (911-901-2550) in the following path mentioned above. I would recommend you to refer to the help center article "Manage access to your Google Ads account" for more information. You can send the details via Reply privately to the author option, or direct private reply to this email. Thanks, Google Ads API Team Feedback How was our support today? [2025-05-07 10:18:32Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01qW3F8:ref" (ADR-00304139) -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/adwords-api/JpVIt000000000000000000000000000000000000000000000SVVZAW00PnasxVsFTRm4PGyyqdM7_g%40sfdc.net.
