Thanks for the info. But it doesn't clarify my concern. We’re calling
*GetIdentityVerification* on a Google Ads sub-account ID, and we’re seeing
a consistent pattern where the Ads UI and
emails show that advertiser identity verification is required (with a
“Start verification” prompt), but the API returns this:
*{ "identityVerification": [ { "verificationProgram":
"ADVERTISER_IDENTITY_VERIFICATION", "identityVerificationRequirement":
{}, "verificationProgress": { "programStatus": "UNKNOWN"
} } ]}*
>From what the docs say, the *IdentityVerificationRequirement* should
describe the deadlines to start and complete verification — but we’re not
seeing any of those fields populated (*requirementCreationTime*,
*verificationCompletionDeadlineTime*, etc.) when the account is in this
“Action required” state. It seems like these accounts have been enrolled in
the Identity Verification program (since *verificationProgram* is returned),
but enforcement hasn’t started yet — so the requirement object hasn’t been
created in the Ads backend. But that is contradictory to the notification
on the Ads Account and within the MCC Advertiser Verification table.
I've attached 2 screenshots; one with a warning about Identity verification
and one with a error about identity verification deadline has passed. The
account
with the warning notification has an empty response, where as, the account
with the error notification returns the above response. Why would the
account with
the warning notification have an empty response when the Google Ads UI
clearly shows a deadline?
On Monday, October 13, 2025 at 7:25:51 PM UTC-4 Google Ads API Forum
Advisor wrote:
> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> If the customer account is enrolled in the mandatory advertiser identity
> verification program, the service returns a non-empty response containing a
> list of IdentityVerification
> <https://developers.google.com/google-ads/api/reference/rpc/v21/IdentityVerification>
>
> objects. An empty response indicates that the customer account is not
> required to undergo advertiser identity verification.
>
> The Google Ads API only supports the ADVERTISER_IDENTITY_VERIFICATION
> program, so that would be the only item in the list.
>
> An IdentityVerification object contains the following properties:
>
> - An IdentityVerificationRequirement
>
> <https://developers.google.com/google-ads/api/reference/rpc/v21/IdentityVerificationRequirement>
>
> describing the deadlines to start and to complete the verification process
> - An IdentityVerificationProgress
>
> <https://developers.google.com/google-ads/api/reference/rpc/v21/IdentityVerificationProgress>
>
> describing the current status of the verification process: this can also
> include the action URL for the user to complete the verification process.
>
>
>
> Thanks,
>
> [image: Google Logo] Google Ads API Team
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